Sonya Yvette Merritt
Gray,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
H & R Block Tax Services
01.2024 - 04.2024
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Flight Attendant
Frontier Airlines
05.2023 - 03.2024
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Advised passengers of flight regulations to maximize safety and security.
Resales Marketing Coordinator
Reynolds Lake Oconee
06.2018 - 05.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Maintained efficient office operations by handling errands and administrative functions.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Upload and Update photos on website.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Assisted clients with creative ideas for photography needs.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated appointments to show marketed properties.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Correctional Officer
HANCOCK STATE PRISON, GA
11.2016 - 06.2018
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Booked new inmates into facility and processed inmates for release.
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Established positive working relationships and maintained boundaries with resident offenders.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Security Guard
Saint Mary’s Good Samaritan Hospital
01.2015 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Call Center Customer Service Representative
Dail America
04.2011 - 06.2015
- Answered multi-line phone system and transferred callers to appropriate department or staff members
- Collected room deposits, fees, and payments.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Associate - Photographic, Film, And Video Technology
Gwinnett Technical College
08.2017
Associate Degree - Applied Business Technology/ Entrepreneurship
North Georgia Technical College
06.2005
Diploma - High School
GREENE COUNTY HIGH SCHOOL
2002
Skills
- Computer:
- Microsoft Access, Excel, Word
- Computer Proficiency
- Data Entry
- Filing
- Telephone Answering, 5-Line System
- Adobe Creative Suite
- Sales Expertise
- Customer Service and Assistance
- Inbound and Outbound Calling
- Product Knowledge
- Verbal Communication
- Guest Services
- Call Transfers
- Safe Work Practices
- Customer Care
- Safety Procedures
- Customer Feedback
- Interpersonal Communications
- Microsoft Word
- Marketing
Certification
- Post Certified
- Weapons Certified
- Drone Certified
- CPR Certificate
Timeline
Front Desk Receptionist
H & R Block Tax Services
01.2024 - 04.2024
Flight Attendant
Frontier Airlines
05.2023 - 03.2024
Resales Marketing Coordinator
Reynolds Lake Oconee
06.2018 - 05.2023
Correctional Officer
HANCOCK STATE PRISON, GA
11.2016 - 06.2018
Security Guard
Saint Mary’s Good Samaritan Hospital
01.2015 - 11.2016
Call Center Customer Service Representative
Dail America
04.2011 - 06.2015
Associate - Photographic, Film, And Video Technology
Gwinnett Technical College
Associate Degree - Applied Business Technology/ Entrepreneurship
North Georgia Technical College
Diploma - High School
GREENE COUNTY HIGH SCHOOL
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