Shannon Savage
Columbus,OH
Summary
20 years of customer service
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn By Hilton
06.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Delivery Driver
R10 Logistics LLC
01.2022 - 04.2023
- Delivered Amazon packages to customers around the city of Columbus
Customer Service Representative
Concord Hospitality
05.2017 - 03.2020
- Managed customer accounts, greeted customers, handled reservations, resolved customer issues
General Cleaner
G Brands
11.2018 - 11.2019
- Cleaned restrooms and offices, vacuuming light dusting, maintained commercial buildings
Demographics
OnHealthcare
06.2014 - 02.2015
- Collect and analyze data, enter data in computer, prepare spreadsheets using Microsoft Excel
Optometric Technician
Insurance Biller, Dr. Maria Fragoulis Inc
01.2010 - 01.2014
- Verify/submit insurance, post payments, schedule patients
Education
High school diploma or GED -
Diploma - Medical Insurance
Everest Institute
Gahanna, OH01.2010
Associate - Small Business Management
Columbus State Community College
Columbus, OH01.2009
Associate - Hospitality Management
Columbus State Community College
Columbus, OH01.2003
Skills
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Computer Literacy
- Front Desk
- EMR Systems
- Medical office experience
- Medical Billing
- ICD-9
- CPT Coding
- Insurance Verification
- Medical scheduling
- Medical records
- ICD-10
- Patient care
- Medical receptionist
- HIPAA
- Typing
Certification
driver's license
Additional Information
- ADMINISTRATIVE SKILLS
- CPT
- ICD9 Coding
- Officemate software
- Electronic claims
- CMS paper claims
- Identify insurance plans
- EOB's/Posting/Followup
- Medical terminology/Body systems
Assessments
- Receptionist, Highly Proficient, 02/01/20, Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Attention to Detail, Proficient, 03/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Customer Focus & Orientation, Highly Proficient, 02/01/20, Responding to customer situations with sensitivity
- Reliability, Proficient, 01/01/19, Measures a candidate's tendency to be dependable and come to work.
- Reliability, Completed, 04/01/19, Measures a candidate's tendency to be dependable and come to work.
- Delivery Driver, Familiar, 06/01/19, Interpreting instructions, reading maps, and solving problems.
- Electronic Medical Records: Best Practices, Familiar, 02/01/20, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
06.2023 - 08.2024
Delivery Driver
R10 Logistics LLC
01.2022 - 04.2023
General Cleaner
G Brands
11.2018 - 11.2019
Customer Service Representative
Concord Hospitality
05.2017 - 03.2020
Demographics
OnHealthcare
06.2014 - 02.2015
Optometric Technician
Insurance Biller, Dr. Maria Fragoulis Inc
01.2010 - 01.2014
High school diploma or GED -
Diploma - Medical Insurance
Everest Institute
Associate - Small Business Management
Columbus State Community College
Associate - Hospitality Management
Columbus State Community College
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