Brandee Griffin
Ruskin,FL
Summary
Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Seeking career opportunities in the healthcare industry.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Brandon Eye Associates
02.2020 - Current
- Answer phone calls and direct callers to the right person when needed
- Provide assistance to patients and visitors when they arrive at the doctor's office
- Store information like patient history and insurance
- Ensure patients and visitors understand office policies
- Process payments
- Schedule appointments based on doctor availability
- Call patients to remind them of upcoming appointments and schedule off-site services
- Authorizations for eye Injections, punctal plugs, Probing & Irrigation & Amniotic membrane
- Schedule Injection appointment / delivery of Injection medication.
Customer Service Associate
HealthNet/Kelly Services
01.2018 - 09.2019
- Schedule, cancel and update doctor appointments for veteran clients
- Enter/maintain patient demographics
- Perform other administrative duties as needed
- Processed claim forms, adjudication, invoicing & recoupment
- Entered claims data into the system
- Performed audit of randomly selected claims to ensure quality processing
- Researched claim overpayments and requests funds
- Followed adjudication policies and procedures to make sure proper payment of claims.
Customer Service Representative
Alorica
10.2016 - 06.2018
- Assist customers with packages
- Handle customer inquiries, complaints, and service requests
- Resolve issues, repair trust, locate resources for problem resolution and design best-option solutions
- Manage a high-volume workload within a deadline-driven environment and consistently meet performance benchmarks in all areas (speed, accuracy, volume).
Grocery Shopper / Customer Service
InstaCart
10.2017 - 12.2017
- Delivers pre-ordered grocery items to customers in a time efficient manner
- Uses attention to detail to handpick high quality customer-requested food items
- Maintains an open line of communication with team members to ensure accuracy of delivery.
Cashier
Bass Pro Shops
04.2016 - 10.2016
- Greeted customers
- Answered customers' questions
- Assisted customers in finding items
- Worked the cash register
- Counted out cash drawers.
Cashier / Retail Sales / Customer Service
Kohl's
05.2015 - 03.2016
- Supported a strong commitment to world-class customer service and ensured a pleasant and productive shopping experience for all customers
- Accurately and efficiently processed customers' requests and transactions
- Was aware of advertised sales
- Balanced cash draw at close of shift
- Provided a friendly and outgoing approach to all customers; Greeted customers as they entered and exited
- Stocked and straightened merchandise
- Executed and maintained store visual presentation standards
- Assisted in freight processing / receiving operations in accordance with company best practices
- Maintained store pricing / signage in accordance with guidelines.
Education
Associate of Science - Health Sciences in Medical Administrative Assistant
Ultimate Medical Academy
01.2017
Skills
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9 / ICD-10 Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration Medical Laws & Ethics
- Pathophysiology for Medical Office
- Principles of Management Medical Transcription
- Office Accounting
- Customer Support
- Call Center
- Customer Service
- Customer Care
- CSR
- CPT Coding
- Insurance Verification
- Medical Records
- EMR Systems
- Microsoft / MS Office
- MS Excel
- MS Word
- MS PowerPoint
Timeline
Front Desk Receptionist
Brandon Eye Associates
02.2020 - Current
Customer Service Associate
HealthNet/Kelly Services
01.2018 - 09.2019
Grocery Shopper / Customer Service
InstaCart
10.2017 - 12.2017
Customer Service Representative
Alorica
10.2016 - 06.2018
Cashier
Bass Pro Shops
04.2016 - 10.2016
Cashier / Retail Sales / Customer Service
Kohl's
05.2015 - 03.2016
Associate of Science - Health Sciences in Medical Administrative Assistant
Ultimate Medical Academy