Maria Morales
El Paso,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
12.2019 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Target
10.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Lowes Home Improvement
12.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service
Empire
10.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Collaborated with fellow representatives to share best practices and maintain a positive work environment.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Provided exceptional service by actively listening to customer needs and offering tailored solutions.
Education
High School Diploma -
Riverside High School
El Paso, TX05.2002
Skills
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Credit Card Payment Processing
- Customer Service
- Typing Proficiency
- Money Handling Abilities
- Computer Proficiency
- Professional Telephone Demeanor
- Data Evaluation
- Refund Processing
- Technical Support
- Multi-Line Telephone Operation
- 10-Key
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Verizon Wireless
12.2019 - 08.2023
Cashier
Target
10.2019 - 12.2019
Cashier
Lowes Home Improvement
12.2018 - 10.2019
Customer Service
Empire
10.2016 - 08.2018
High School Diploma -
Riverside High School
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