Maria Morales-Alfaro
Gretna,LA
Summary
Results-oriented professional with extensive customer service experience at Olive Garden Restaurant. Demonstrated success in improving customer satisfaction through strong communication and problem-solving abilities. Skilled in POS system operations, ensuring accuracy in transactions and efficiency in service. Dedicated to promoting teamwork and enhancing the overall dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Olive Garden Restaurant
Kenner, Louisiana
03.2023 - 10.2023
- Took customer orders and communicated with kitchen staff for timely service.
- Processed payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shift.
- Followed safety and sanitation guidelines to maintain a safe work environment.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Cashier
La Roca Grocery
Chalmette, Louisiana
10.2021 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Waitress
Rocky and Carlo’s restaurant and bar
Chalmette, Louisiana
10.2017 - 09.2021
- Provided excellent customer service by promptly taking orders and addressing needs.
- Assisted in training new servers on menu items and service protocols.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Science - Business Administration
University of New Orleans
New Orleans, LA12-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Microsoft Office
- Point of sale (POS) system operations
Languages
Spanish
Native/ Bilingual
Certification
- Google Ads search Certification April 28, 2025
- Google Analytics Certification April 28, 2025
Timeline
Waitress
Olive Garden Restaurant
03.2023 - 10.2023
Cashier
La Roca Grocery
10.2021 - 12.2022
Waitress
Rocky and Carlo’s restaurant and bar
10.2017 - 09.2021
Bachelor of Science - Business Administration
University of New Orleans