Maria Moravcik
Medina
Summary
Dynamic and results-oriented professional with extensive experience in employee training and customer service, notably at McDonald's. Excelled in enhancing team performance and operational efficiency through effective training and leadership. Skilled in cash handling and active listening, with a proven track record of meeting corporate goals and ensuring quality assurance.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonald's
08.2020 - Current
- Training crew and managers.
- Delivered valuable insights to boost team member performance.
- Provided customer assistance using headsets and direct interaction.
- Oversaw team performance to ensure operational efficiency.
Cosmetologist
Shimmer Spa
01.2018 - 01.2021
- Promoted product sales through effective recommendations during services.
- Maintained compliance with health regulations by sterilizing tools and equipment consistently.
- Educated clients on skincare routines to promote healthy skin.
- Shared knowledge with colleagues to improve team performance.
Education
GED -
Homeschooled
Brunswick, OH04.2014
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Team leadership and supervision
- Staff education and training
- Product knowledge
- Policies and procedures
- Quality assurance controls
- Corporate goals and targets
- Verbal and written communication
- Attention to detail
Timeline
Crew Trainer
McDonald's
08.2020 - Current
Cosmetologist
Shimmer Spa
01.2018 - 01.2021
GED -
Homeschooled
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