Maria Munganga
Los Banos,CA
Summary
Proven track record in enhancing customer service and streamlining operations, demonstrated at Human Services Agency Merced County. Skilled in critical thinking and computer proficiency, I excel in managing high-volume tasks and fostering positive relations. Achieved significant improvements in efficiency and customer satisfaction by leveraging goal-oriented mindset and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Family Services Representative
Human Services Agency Merced County
10.2021 - Current
- Perform a variety of intake and ongoing case management task by utilizing automated systems to conduct in-depth and analytical interactive interviews and fact finding to authorize benefits for all public assistance programs.
- Identity and refer clients in need health, social and/or employment services to other staff members or community resources and perform other duties as assigned.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Documented data and completed accurate updates to case records.
Hiring and Recruiting Manager
Safeway
10.2007 - 10.2021
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Home Daycare Provider
Owner
07.2018 - 07.2020
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Offered early language exposure through story time sessions fostering literacy skills.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
Education
No Degree - Education
De Anza College
Cupertino, CAHigh School Diploma -
Fremont High School
Sunnyvale, CASkills
- Goal-oriented mindset
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Data entry proficiency
- Records Management
- Telephone reception
- Problem-solving abilities
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Family Services Representative
Human Services Agency Merced County
10.2021 - Current
Home Daycare Provider
Owner
07.2018 - 07.2020
Hiring and Recruiting Manager
Safeway
10.2007 - 10.2021
No Degree - Education
De Anza College
High School Diploma -
Fremont High School
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