Maria Munganga
Los Banos,CA
Summary
Proven track record in enhancing customer service and streamlining operations, demonstrated at Human Services Agency Merced County. Skilled in critical thinking and computer proficiency, I excel in managing high-volume tasks and fostering positive relations. Achieved significant improvements in efficiency and customer satisfaction by leveraging goal-oriented mindset and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Family Services Representative
Human Services Agency Merced County
2021.10 - Current
- Perform a variety of intake and ongoing case management task by utilizing automated systems to conduct in-depth and analytical interactive interviews and fact finding to authorize benefits for all public assistance programs.
- Identity and refer clients in need health, social and/or employment services to other staff members or community resources and perform other duties as assigned.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Documented data and completed accurate updates to case records.
Hiring and Recruiting Manager
Safeway
2007.10 - 2021.10
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Home Daycare Provider
Owner
2018.07 - 2020.07
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Offered early language exposure through story time sessions fostering literacy skills.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
Education
No Degree - Education
De Anza College
Cupertino, CAHigh School Diploma -
Fremont High School
Sunnyvale, CASkills
- Goal-oriented mindset
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Data entry proficiency
- Records Management
- Telephone reception
- Problem-solving abilities
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Family Services Representative
Human Services Agency Merced County
2021.10 - Current
Home Daycare Provider
Owner
2018.07 - 2020.07
Hiring and Recruiting Manager
Safeway
2007.10 - 2021.10
No Degree - Education
De Anza College
High School Diploma -
Fremont High School
Similar Profiles
Kamaljit SandhuKamaljit Sandhu
In Home Support Service at Merced County Human Services AgencyIn Home Support Service at Merced County Human Services Agency
Maricela NavarretteMaricela Navarrette
Social Worker IVB at Merced County Human Services Agency (CPS)Social Worker IVB at Merced County Human Services Agency (CPS)
Ramina LinaresRamina Linares
Personnel Assistant at Merced County Human Services AgencyPersonnel Assistant at Merced County Human Services Agency