Yvonne Herrera
Atwater
Summary
Dynamic professional with a proven track record in customer support and relations at Merced County Human Services Agency. Skilled in database management and organization, I excelled in enhancing service delivery efficiency and resolving client issues. Committed to achieving high customer satisfaction through effective communication and problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Service Representative
Merced County Human Services Agency
Merced, CA
12.2005 - 11.2018
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Assisted in processing applications for various assistance programs, ensuring compliance with regulatory requirements.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency in service delivery.
- Input data to case files to determine eligibility
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Alarm System Operator
Hoffman Security
Atwater, CA
08.2005 - 12.2005
- Operated and monitored security systems to ensure optimal performance and reliability.
- Conducted regular system checks and troubleshooting to minimize downtime and enhance service quality.
- Monitored security home and business systems and dispatched emergency services as needed
Monitor Tech/ED Ward Clerk
MCMC-Merced Community Medical Center
Merced, CA
07.2005 - 12.2005
- Monitored patient vital signs using telemetry equipment to ensure timely intervention.
- Collaborated with medical treatment team to communicate critical patient information effectively.
- Assisted in maintaining accurate electronic health records for patient monitoring data.
- Input patient orders and doctors referral for follow-up care and monitoring.
Customer Service Representative
Cingular Wireless, AT&T
Atwater, CA
08.2001 - 02.2004
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product and service information to enhance customer satisfaction and retention.
- Managed account updates and billing inquiries efficiently to ensure accuracy.
Education
No Degree - Criminology
Merced Community College
Merced, CAHigh School Diploma -
Le Grand High School
Le Grand, CA06-1995
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Case management
- Account management
Certification
Bilingual Certified in Spanish
Business and Office Occupations Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Family Service Representative
Merced County Human Services Agency
12.2005 - 11.2018
Alarm System Operator
Hoffman Security
08.2005 - 12.2005
Monitor Tech/ED Ward Clerk
MCMC-Merced Community Medical Center
07.2005 - 12.2005
Customer Service Representative
Cingular Wireless, AT&T
08.2001 - 02.2004
No Degree - Criminology
Merced Community College
High School Diploma -
Le Grand High School