Aubrey Lannerd-Jensen - Family Service Representative - Merced County

Summary

Visionary and people-focused leader with a proven ability to support individuals through various education and financial benefit programs, connect them to critical resources, and guide forward progress with clarity, accountability, and strong communication with enthusiasm and genuine care and concern.

Overview

13

years of professional experience

Work History

Family Service Representative

Merced County

Merced, CA

07.2013 - Current

Works with a diverse population of clients without discrimination, performing a variety of intake and ongoing case management tasks
Established positive relationships with customers through effective communication techniques.
Identify and refer clients in need of health, social and/or employment and other community resources by utilizing automated systems to conduct in-depth and analytical interactive interviewing and fact finding
Communicates effectively both orally and in writing with clients and others while apprises them of their rights, responsibilities and eligibility for participation in programs
Analyzes financial and eligibility information
Makes complex computations and/or computer entries and then analyzes the results
Performs interactive interviews
Experience in maintaining confidentiality
Generates letters and other required documentation and correspondence
Organizes and prioritizes caseload so that necessary case records and documents are processed
Creates informational and engaging flyers, training guides and presentations with ability to effectively speak for large groups.

Education

No Degree - Organizational Leadership

Fort Hays State University

Hays, KS

Leadership Development Program - Leadership

University of California, Davis

Davis, CA

Associate of Arts - Psychology AAT

Merced College

Merced, CA

12-2012

Skills

Administrative Expertise: Data Entry, Document Creation, Record Maintenance, Event Planning, Office Practices (Excel, Word, Canva, Teams, etc)

Interpersonal Skills: Public Speaking, Compassionate Communication, Client Service, Cultural Competency

Analytical Skills: Needs Analysis, Case Management, Problem-Solving, Accurate Computation

Leadership and Training: Staff Training, Workshop Facilitation, Team Collaboration Motivational conversation

Timeline