MARIA MUNOZ
San Antonio
Summary
Medical Records Specialist with extensive expertise in managing comprehensive medical documentation and ensuring compliance with HIPAA regulations. Demonstrates strong skills in electronic medical record systems, administrative support, and effective communication with healthcare providers. Committed to enhancing operational efficiency through meticulous file management and collaborative team efforts.
Overview
15
15
years of professional experience
Work History
Medical Records Specialist
Northgate Health and Rehabilitation Center
02.2021 - 11.2024
- Oversee medical records for compliance and accuracy, achieving significant process improvements
- Conduct audits to uphold regulatory standards, enhancing facility compliance
- Coordinate with physicians for timely credentialing, ensuring efficient documentation
- Efficiently manage document scanning and uploading, improving electronic system accuracy
- Facilitate communication with providers for prompt signature acquisition, streamlining workflows
- Received record requests and processed for release, while adhering to HIPAA regulations
- Managed comprehensive electronic health records system, ensuring accurate documentation while maintaining strict HIPAA compliance standards
- Facilitated seamless communication between healthcare providers and facilities, optimizing medical documentation workflow and consultation processes
- Streamlined medical records management system by implementing digital verification protocols, reducing processing time and minimizing documentation errors
Case Aide
Insight Global
04.2021 - 07.2021
- Collaborated with case managers to secure US sponsors for youth, enhancing placement success
- Streamlined intake processes, improving efficiency and reducing processing time
- Operated call center for youth to communicate with family
Customer Service Representative
STARTEK
10.2018 - 01.2021
- Handled high-volume inbound calls, resolving billing issues and complex inquiries efficiently
- Utilized multiple systems to enter customer data accurately, ensuring seamless service delivery
- Memorized product details to swiftly address customer questions, enhancing satisfaction
- Provided empathetic support, improving customer experience and meeting performance goals
- Assisted in troubleshooting and service navigation, facilitating smooth customer interactions
- Managed complex billing inquiries and technical support in bilingual environment, demonstrating strong problem-solving abilities while maintaining high customer satisfaction
- Facilitated seamless customer experiences through empathetic communication in both English and Spanish, while maintaining strict data security protocols
Legal Assistant
The Law office of Mark C. Thompson
04.2018 - 10.2018
- Scheduled client consultations, ensuring efficient calendar management
- Maintained client communication, providing timely updates on case status
- Assisted in court preparation, organizing documents for hearings
- Managed correspondence, ensuring accurate and timely delivery
- Organized client files, enhancing document accessibility and workflow
Front Desk Clerk
Days Inn & Suites
12.2010 - 06.2011
- Greeted and registered guests efficiently, enhancing check-in process
- Responded to inquiries about hotel amenities and local sites
- Resolved guest issues by analyzing situations and implementing solutions
- Handled data entry and information processing using computer systems
- Managed guest services, ensuring accurate records and swift issue resolution
- Coordinated with hotel departments to ensure seamless guest experiences, from initial booking through checkout, while maintaining clear communication
- Optimized guest satisfaction through strategic problem resolution, detailed information management, and consistent delivery of premium service standards
Waitress
Pepper's Mexican Grill
12.2009 - 12.2010
- Guided guests through menu selections, enhancing dining satisfaction
- Provided efficient and friendly service, boosting customer retention
- Processed transactions accurately at the register, ensuring smooth operations
Education
HIGH SCHOOL OR EQUIVALENT -
Nassau County Adult Education
MEDICAL FRONT OFFICE CERTIFICATE -
Alamo College
Skills
- Customer Service
- Medical Records
- EMR Systems
- HIPAA
- Microsoft Outlook
- Microsoft Excel
- Data Entry
- File Management
- Documentation
- Billing
- Administrative Support
- Research
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
Insight Global
04.2021 - 07.2021
Medical Records Specialist
Northgate Health and Rehabilitation Center
02.2021 - 11.2024
Customer Service Representative
STARTEK
10.2018 - 01.2021
Legal Assistant
The Law office of Mark C. Thompson
04.2018 - 10.2018
Front Desk Clerk
Days Inn & Suites
12.2010 - 06.2011
Waitress
Pepper's Mexican Grill
12.2009 - 12.2010
HIGH SCHOOL OR EQUIVALENT -
Nassau County Adult Education
MEDICAL FRONT OFFICE CERTIFICATE -
Alamo College
Similar Profiles
Tammy MajekTammy Majek
LTSS Service Coordinator/ LVN at Centene, Superior Health ServicesLTSS Service Coordinator/ LVN at Centene, Superior Health Services
Laura RussellLaura Russell
Registered Nurse House Supervisor at Northgate Rehabilitation UnitRegistered Nurse House Supervisor at Northgate Rehabilitation Unit
Felicia Afi KponyohFelicia Afi Kponyoh
Travel CNA at SOS Health Staffing, Creekside Village Health and Rehabilitation CenterTravel CNA at SOS Health Staffing, Creekside Village Health and Rehabilitation Center