Maria Munson
Tooele
Summary
Proven expertise in insurance verification and patient services, honed at Intermountain Healthcare, where I elevated billing accuracy through meticulous attention to detail and robust HIPAA compliance. Demonstrated excellence in customer service by enhancing patient trust and streamlining registration processes, achieving a significant improvement in operational efficiency.
Overview
3
3
years of professional experience
Work History
Insurance Verifier
HCA Healthcare Inc.
Kaysville, UT
06.2023 - Current
- Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
- Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications.
- Increased overall accuracy of billing department''s work through close collaboration with colleagues on complex cases requiring additional research or clarification on coverage specifics.
Patient Service Representative
Intermountain Healthcare
Ogden, UT
01.2022 - 05.2023
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
Education
No Degree - Gender Studies
Weber State University
Ogden, UTSkills
- Customer service experience
- HIPAA compliance
- Coverage and authorizations
- Follow-up skills
- Insurance coverage verification
- Attention to detail
- Patient communication
Timeline
Insurance Verifier
HCA Healthcare Inc.
06.2023 - Current
Patient Service Representative
Intermountain Healthcare
01.2022 - 05.2023
No Degree - Gender Studies
Weber State University