Maria Munson
Tooele
Summary
Proven expertise in insurance verification and patient services, honed at Intermountain Healthcare, where I elevated billing accuracy through meticulous attention to detail and robust HIPAA compliance. Demonstrated excellence in customer service by enhancing patient trust and streamlining registration processes, achieving a significant improvement in operational efficiency.
Overview
3
3
years of professional experience
Work History
Insurance Verifier
HCA Healthcare Inc.
06.2023 - Current
- Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
- Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications.
- Increased overall accuracy of billing department''s work through close collaboration with colleagues on complex cases requiring additional research or clarification on coverage specifics.
Patient Service Representative
Intermountain Healthcare
01.2022 - 05.2023
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
Education
No Degree - Gender Studies
Weber State University
Ogden, UTSkills
- Customer service experience
- HIPAA compliance
- Coverage and authorizations
- Follow-up skills
- Insurance coverage verification
- Attention to detail
- Patient communication
Timeline
Insurance Verifier
HCA Healthcare Inc.
06.2023 - Current
Patient Service Representative
Intermountain Healthcare
01.2022 - 05.2023
No Degree - Gender Studies
Weber State University
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