Summary
Work History
Skills
Timeline
Generic

Maria Navarro

Houston ,TX

Summary

Experienced Housekeeping Supervisor with over 20 years of experience and a proven track record at Courtyard by Marriott, Double Tree, Corporate Settings, and Executive Suites, enhancing guest satisfaction through effective training and quality control. Skilled in cleaning techniques and team motivation, I consistently improved room cleanliness standards, leading to a notable increase in positive guest feedback. Committed to fostering a collaborative work environment.

Work History

Housekeeping Supervisor

Executive Suites Relocation
Houston, TX
2011 - 2025
  • Assisted in daily housekeeping operations, ensuring cleanliness and organization of guest areas.
  • Learned and adhered to safety protocols for cleaning chemicals and equipment usage.
  • Supported team in inventory management, tracking supplies and reporting shortages.
  • Collaborated with staff to maintain high standards of hygiene and presentation in all rooms.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Managed laundry sorting, washing, drying, and ironing.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.

Housekeeping Supervisor

Corporate Settings
Houston, TX
2000 - 2010
  • Adapted quickly to changing priorities, ensuring timely completion of cleaning tasks.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Assisted in daily housekeeping operations, ensuring cleanliness and organization of guest areas.
  • Collaborated with staff to maintain high standards of hygiene and presentation in all rooms.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry sorting, washing, drying, and ironing.

Housekeeping Supervisor

Courtyard by Marriott
Houston, TX
1996 - 1999
  • Engaged with guests to resolve minor issues, enhancing overall satisfaction during their stay.
  • Participated in training sessions on effective cleaning techniques and equipment operation.
  • Maintained accurate records of maintenance requests for timely follow-up by appropriate teams.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Assisted in daily housekeeping operations, ensuring cleanliness and organization of guest areas.
  • Collaborated with staff to maintain high standards of hygiene and presentation in all rooms.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry sorting, washing, drying, and ironing.

Housekeeping and Laundry Attendant

Double Tree Hilton
Houston, TX
1985 - 1995
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
  • Operated commercial laundry equipment to efficiently process linens and towels.
  • Conducted routine inspections of housekeeping supplies, ensuring adequate inventory levels.
  • Supported team in adhering to health and safety protocols, promoting a safe work environment.
  • Assisted in training new staff on housekeeping procedures and best practices.
  • Implemented efficient cleaning techniques that reduced turnaround time for room availability.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sorted, laundered and put away various laundry items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Cleaning techniques
  • Training and mentoring
  • Cleaning bathrooms
  • Cleaning practices
  • Vacuuming and sweeping
  • Workload prioritization
  • Quality improvements
  • Sanitation standards
  • Sorting and washing laundry
  • Folding clean laundry
  • Performance improvements
  • Dusting furniture
  • Housekeeping
  • Team building
  • Staff motivation
  • Laundry operations
  • Room inspection
  • Problem-solving
  • Team guidance and motivation
  • Clear communication
  • Decision-making
  • Creative thinking
  • Conflict resolution
  • Laundry and dry cleaning

Timeline

Housekeeping Supervisor

Executive Suites Relocation
2011 - 2025

Housekeeping Supervisor

Corporate Settings
2000 - 2010

Housekeeping Supervisor

Courtyard by Marriott
1996 - 1999

Housekeeping and Laundry Attendant

Double Tree Hilton
1985 - 1995

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Maria Navarro