Maria Negron-Perez
Orlando
Summary
Proven leader in customer service and operations, adept at enhancing customer satisfaction and streamlining warehouse efficiency at companies like Cast Iron. Skilled in customer relations and inventory management, I've successfully implemented strategies that significantly improved operational outcomes. My expertise in business writing and client engagement has fostered strong client relationships and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Cast Iron
01.2022 - 02.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Warehouse Manager
Bms Cat
02.2017 - 06.2020
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Assistant Shop Manager
Honey Smoke Shop
01.2013 - 11.2016
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Oversaw visual merchandising efforts, ensuring an attractive store layout that drove customer interest in products.
- Achieved smoother shift transitions with thorough handover meetings between incoming/outgoing managers each day.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
Education
Cosmetology & Nail Tech -
Florida Technical College
Orlando, FL01-2016
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Call center experience
- Telephone etiquette
- Customer service excellence
- Customer relations
- Scheduling
- Paperwork processing
- Product knowledge
- Client engagement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- ServSafe Food Handler's Certification
- OSHA Certified
Timeline
Customer Service Lead
Cast Iron
01.2022 - 02.2025
Warehouse Manager
Bms Cat
02.2017 - 06.2020
Assistant Shop Manager
Honey Smoke Shop
01.2013 - 11.2016
- ServSafe Food Handler's Certification
- OSHA Certified
Cosmetology & Nail Tech -
Florida Technical College
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