Maria N. Green
St. Alexius-Robert Half
Algonquin,IL
15
years of professional experience
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excels in communication, active listening, and empathy to understand customer needs and provide exceptional service.
Work History
Insurance Followup Specialist/Charge Entry
2 Months- Facilitated patient registration by accurately entering demographic and insurance information.
- Managed entry of invoices and charges to ensure accurate financial documentation.
- Performed detailed accuracy audits to uphold quality standards and compliance.
Patient Services Representative
2 Years 6 Months- Managed check-in and check-out operations, ensuring compliance with service standards and protocols.
- Ensured accuracy of patient identification and demographic data to facilitate seamless
- Secured patient consents and authorizations to ensure compliance with healthcare regulations.
- Scheduled appointments
- Fulfilled various tasks assigned to support team objectives and operational efficiency.
Tasting Room Attendant
7 Months- Organized and led wine tastings to promote brand awareness and educate clientele on varietals.
- Managed sales floor operations, ensuring optimal product presentation and customer engagement.
- Supported wine club members in account inquiries and updates to enhance customer satisfaction.
- Oversaw phone communications and managed carry-out and catering operations to enhance customer satisfaction.
Administrative Support
4 Months- Responded to incoming calls and greeted office visitors warmly. Assisted candidates in completing necessary paperwork and organized testing schedules.
- Led support efforts for staffing professionals and branch office teams by managing candidate communications. Oversaw the distribution of acknowledgment letters for applications and interviews. Maintained candidate information in Salesforce to streamline recruitment processes.
- Executed sales report generation, including month-end sales reconciliation processes.
- Oversaw payroll approval and processing to ensure timely compensation for salaried professionals.
Call Center Rep. /Team Lead
8 Years 6 Months- Assisted candidates and clients by answering inquiries regarding payroll, time entry systems, and access issues through phone calls and emails. Provided support for compliance requirements, benefits, 401k, sick pay, and verification of employment requests. Facilitated Canadian ROEs and addressed tax inquiries or issues as the primary contact.
- Analyzed existing systems and business processes within customer service and payroll operations to identify and resolve issues.
- Oversaw daily interactions, maintaining an average of 100-120 engagements.
- Processed and documented transactions or initiated forms to be resolved by Payroll Operations
- Supported development of new employees through structured training programs to ensure operational readiness.
- Addressed customer complaints through effective communication and conflict resolution strategies to maintain customer satisfaction.
Education
High School
Skills
Administrative Support
Documentation and Reporting
Training and Development Aptitude
Creative Problem Solving/Complaint Resolution
MS Office Proficiency
Medical Office Operations
Call Center Operations
Timeline
Insurance Followup Specialist/Charge Entry
St. Alexius-Robert Half
03.2026 - 05.2026Read More
Patient Services Representative
Northwestern Medicine
05.2023 - 11.2025Read More
Tasting Room Attendant
Cooper's Hawk Winery & Restaurants
10.2021 - 05.2022Read More
Administrative Support
Robert Half
10.2019 - 02.2020Read More
Call Center Rep. /Team Lead
Robert Half
12.2010 - 06.2019Read More
Hillcrest High School
High School
Read More