MARIA NUNEZ
Citrus Heights,Ca
Summary
Multifaceted Team Lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
18
18
years of professional experience
Work History
Customer Service Lead
Early Toast Mimosa House
01.2016 - 04.2024
- Assured complete Customer Satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed Bar activities as required.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise. and to accurately interface with the POS.
Manager
Tapatio
05.2015 - 12.2015
- Team leadership
- Operations Manager
- Customer Satisfaction
- Training and Development
- Vendor and Supplier Relations
- Compliance and Regulations.
Server
Casa Ramos
06.2006 - 09.2015
Server
Olive Garden
08.2010 - 02.2012
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CASkills
- Customer Service
- Computer Proficiency
- Teamwork and Collaboration
- Excellent communication and Interpersonal skills
- Attention to detail
- Ability to work under pressure
- Always open to learning
- Department operations
- Customer Complaint Resolution
- Customer Relations
- Money handling abilities
- POS systems expert
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Early Toast Mimosa House
01.2016 - 04.2024
Manager
Tapatio
05.2015 - 12.2015
Server
Olive Garden
08.2010 - 02.2012
Server
Casa Ramos
06.2006 - 09.2015
High School Diploma -
Ponderosa High School
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