Maria Nunez
Denver,CO
Summary
Seeking a challenging role in my chosen field that leverages my education, skills, and past experiences for mutual benefit with my employer. I aim to contribute to the growth and advancement of the organization while fostering my own professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Banker
First Bank
Denver, CO
10.2023 - Current
- Assist current clients any questions regarding their accounts
- Daily unit balancing. Verifying I am giving and receiving the correct cash amount.
- Handling daily reconciliation reports of all incoming and outgoing cash transaction
- Process and average of 80 transactions a day including deposits, withdrawals and transfers
- Leading branch meetings and occasionally training new hires.
- Assisting current and new clients open personal accounts, trusts, business accounts.
- Exceed in customer service expectations by maintaining high standards of communication.
- Received employee of the Quarter across the West Market and employee of the Month.
Real Estate Broker/Advisor
eXp Realty
Denver, CO
01.2022 - Current
- Assist current clients and past clients in the process of buying/selling properties
- Contract negotiations as well as communication being Under contract
- Market trend analysis, Social media Marketing, Property Marketing Strategies
- Knowledgeable of Federal and Local Real Estate Law
- Lead Generation, following up with clients, contractors
- Time management and meeting deadlines
- Prepare documents such as purchase agreements, exclusive agency, closing agreements, etc.
- Schedule inspections and accompany buyers and advising them on the suitability and value of the home
Lead of Department/ Supervisor
Next Level Resource Partners
Denver, CO
03.2016 - 05.2023
- Oversee integrity and accuracy of all products leaving the warehouse during active shifts
- Research and investigate inventory discrepancies
- Assist other managers, co-workers, and vendors with their day-to-day operational requirements
- Addressed up to 20+ emails a day for customer service requests
- Assist Supervisor/Manager in the supervision of warehouse personnel to ensure safe, clean, and efficient operation of the distribution facility
- Picks, packs, and ships warehouse requisitions (service orders) for home office department and branches
- Responsible for processing online orders and making sure they are shipped in a timely manner and prioritizing any order communicated with customer service.
- Scheduling freight shipments. (Receiving and shipping)
- Trained and supervised over 20+ new hires. I was in change of the hiring process, making sure new hires are aware of company benefits, wages, PTO, etc.
Cashier/ Customer Service
King Soopers
05.2015 - 03.2016
- Open and close down register as necessary, depending on the shift
- Posses a positive attitude, ability to work in a team, and strong work ethic
- Handle payments (cash, credit cards, checks) within the store’s POS system
- Address customer concerns and complaints, working to resolve quickly and to the customers satisfaction
- Greeting customers, making them feel welcomed and ready to answer any question
- Assisted customers on the floor, helping locate items/ produce.
Lead Manager
Little Caesars
04.2013 - 04.2015
- Directing staff members to their designated area
- Completed checklist and procedures for cash reporting and inventory control
- Educated team members on point of sales procedures
- Organizing stock and equipment and overseeing building maintenance
- Responding to over the phone orders and executing them in a timely manner
- Addressed and resolved customer complaints empathetically and professionally
- Accurately and efficiently entering data into Sizzling Platter database based on daily sales.
Education
Real Estate Licensing
Emily Griffith Technical College
Denver, CO11.2022
High school diploma -
Abraham Lincoln High School
Denver, CO06.2015
Skills
- Bilingual (English and Spanish)
- Exceptional interpersonal communication
- Adherence to high customer service standards
- Initiative and problem-solving abilities
- Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast paced environment
- Positive Attitude
- Cash Handling
- Branch operations
- Relationship Building
- Customer Satisfaction
- Reliability
- Multitasking
- Problem-solving abilities
- Goal Setting
Certification
Active Real Estate License
Timeline
Personal Banker
First Bank
10.2023 - Current
Real Estate Broker/Advisor
eXp Realty
01.2022 - Current
Lead of Department/ Supervisor
Next Level Resource Partners
03.2016 - 05.2023
Cashier/ Customer Service
King Soopers
05.2015 - 03.2016
Lead Manager
Little Caesars
04.2013 - 04.2015
Real Estate Licensing
Emily Griffith Technical College
High school diploma -
Abraham Lincoln High School