Maria Oaxaca
El Paso,TX
Summary
Experienced professional individual in crisis management, substance abuse, and mental health, knowledgeable in court procedures, community supervision & corrections industry. Offering excellent case management, strong multitasking skills, rapport- building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.
Overview
10
10
years of professional experience
Work History
Detention Officer
El Paso County Sheriff's Office
2023.05 - Current
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Crisis Intervention Team Specialist
El Paso County Sheriff's Office/EHN
2021.10 - 2023.05
- Respond to mental health 911 community calls along with a Crisis Intervention Team Deputy Sheriff
- Use de-escalation skills and active listening to de-escalate the situation
- Use mental health assessment tools to determine if the individual needs to be placed under Emergency Detention Order and be transported to a facility for further services
- Locate individuals that are actively suicidal and provide research information for Sheriff Deputies that is pertinent to that individuals mental health background
- Identify the mental health illness the individual in crisis might be experiencing and use applied approach to a de-escalate the situation.
Probation Officer
DWI Court Compliance Division Dona Ana County
2019.10 - 2021.10
- Monitors and tracks offenders placed on supervision probation to ensure they are meeting the terms and conditions established by their court-ordered Judgement and Sentence and the program goals and objectives.
- Serves as liaison between the courts and offenders; appears in court to testify; makes recommendations as necessary.
- Works closely with District Attorney’s Office to assist with probation violation/revocation hearing, etc. Provides testimony, evidence and recommendations as needed.
- Maintains appropriate paper and electronic records, Verified and inputs offender’s information including progress notes into the statewide client tracking system per the State of New Mexico Department of Finance and Administration, Local DWI Division. Runs reports to assist with data validity, case load management etc.
- Responsible for setting up misdemeanor offenders with electronic devices to assist in tracking and monitoring.
- Prepares correspondence, reports, spreadsheet, and other program related documents as needed using approved templated.
- Makes referrals and or disseminates information to offenders in regard to various agencies and resources available to assist with completing programs required or needed in order to complete their supervised terms successfully. This includes monitoring that court fees, probation fees, donations, restitution, etc., are paid as required by offenders and makes recommendations for further evaluation and treatment services as needed.
- Coordinates with substance abused, domestic violence, and mental health providers to facilitate and encourage court-ordered and or necessary treatment services area accessed in a timely manner, such as 90-day outpatient, 28 day impatient, and or Drug Court, Batterer’s Intervention Program, Anger Management, mental health counseling, etc.
- Assists with case management needs if any are identified during the course of offender’s supervised probation period, includes referring to agencies who can assist with job searching, hob developmental skills, snap benefits, Medicaid offers, parenting classes, housing, financial benefits (SSI, TNAD, etc).
- Keeps offender’s information confidential and follows all laws and policies related to the protections of private information
- Assist and support misdemeanor offenders during motion hearings for early termination of probation if offender is compliant and has successfully completed all sanctions.
- Delivers presentation for community awareness and education and represents division in public meetings and events as requested by Division Manager and or Director
- Attend staff meetings, scheduled trainings, and special events as directed by Division Manager and or Director.
Intern
El Paso Police Department
2018.07 - 2019.07
- Shadowing with officers while responding to crime scene and other critical incident site
- Providing crisis intervention and stabilization to victims
- Assisting victims with Texas Crime Victims' Compensation application
- Assessing client needs and providing appropriate referrals
- Recording statistics for use in compiling program progress reports
- Make on-scene calls to assist victims of domestic violence
- Conduct follow ups and home visits as needed
- Deliver protective orders/plan and schedule victim information sessions
- Actively participate in community meetings to talk with members of the public about violence and ways to prevent it.
- Held seminars to groups averaging 30 people to promote precautionary techniques and ways to alleviate violence within the community and at school.
- Completed clerical tasks such as filing, copying and distributing mail.
Residential Monitor/ Case Manager
West Texas Community Supervision and Corrections
2019.01 - 2019.06
- Performs comprehensive home-based assessment across life domains for family members to include adults and children in collaboration with service providers
- Provides care coordination and recurrent face to face interventions; Works closely in coordinating resources and services
- Consults with providers regarding family reunification and treatment plan
- Provides community linkages with support agencies
- Provides skill building services such as conflict resolution, anger management, parenting, skill development, substance abuse intervention, and communication skills
- Provides case management services such as providing independent living skills, identification and engagement with pro social activities and access and linkage to community resources
- Coordinate educational and vocational skills development when recommended and in collaboration with support agencies; Advocates on behalf of each resident
- Assesses cultural and language needs to ensure all residents are active throughout the care coordination process;
- Identifies and targets professional development goals using a strength-bases perspective to advance skills and knowledge
- Develops and fosters effective working relationships with community partners and works as an integral member of team in other program projects as needed
- Assures cultural competence by routinely assessing compatibility of service designs with the resident's cultural and language needs
- Works to maintain effective channels of communication with internal and external associates through participation in meetings and functions that advance the goals of the program assignments and reports are completed to meet the standards of quality and timeliness
- Demonstrates respect and dignity towards subordinates, residents, family members, and other team members
- Utilizes all available community resources to assist the resident
- Assists in maintaining case records and documents all activities pertaining to the resident in the chronological record; Performs all functions in compliance with TDCJ-CJAD Standards and department policies; Ensures neatness and cleanliness of work area; Must be able to visually identify clients.
- Be able to initiate and maintain legible documentation in chronological entries in individual case files on continual basis.
- Be able to use computer, copier, fax machine, and telephone on continual basis.
Court Clerk
El Paso County Court House
2018.08 - 2018.10
- Maintained the docket calendar and database for the 409th criminal court at Law Responded to inquiries from the general public regarding court appearance, trial dates, judicial procedures and fines.
- Prepared and issued probation orders, sentencing information and other orders of the court.
- Wrote professional memorandum, letters and marketing copy.
- Verified social and legal history information of individual probationers.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Attends and understands court proceedings; participates with arraignments, jail pleas, dispositions, and judgments Prepared requests, subpoenas, abstracts, orders of sales, executions, citations, service packets, and related legal documents Researched information on case files, collections, judgments, cash bonds, status of cases as requested
- Conducted case searches for customers and agencies; prepared certified copies and disposition letters as needed
- Filed, sorted and closed case files; performed data entry of files and other legal documentation into an automated data base; keeps track of cases: Ensures filings are accurate; corrects errors
- Assists attorneys in collecting information
- Reviews the completion of various applications or documents and processes
- Follows up on credit time for defendants
- Handle and prepare sealed cases Schedules document/record archive and disposal as required
- Attends and participates in meetings, training and information sessions
- Stays abreast of laws, statutes, new trends and innovations in the field
- Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations
- Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts and Created a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
- Announced charges and indictments to defendants in court and recorded defendants' pleas.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
My Life Advisor
ADP El Paso
2017.08 - 2018.08
Customer Service Representative
Verizon Wireless
2013.08 - 2017.02
Student
The University of Texas
2014.08 - 2014.12
- Supervised the community assigned to complete a research project to reduce risk to the communities in poverty in the Montana Vista Region.
- Participatory, ethnographic, and field observations in with a goal to identify the correlation between environmental racism and health disparities amongst Latinos in the Montana Vista region.
- Gathered data through in person interviews, and interactive engagement with the Montana Vista Region on a daily basis.
- Monitored daily activities on public spaces in the Montana Vista region.
- Carefully documented data, observations, and evidentiary materials.
- Kept current on all agency and state policies, rules, regulations, and status.
Education
Master of Arts - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ09.2020
Master's - Interdisciplinary Studies, Sociology, Criminology, and gender studies
The University of Texas At El Paso
El Paso, TXBachelor's - Criminal Justice
The University of Texas At El Paso
El Paso, TXAssociate of Arts - Criminal Justice
El Paso Community College
El Paso, TXSkills
- Strong Organizational Skills
- Strong problem solving skills
- Culturally Competent
- Bilingual: English & Spanish
- Case Management
- Crisis Intervention trained
- Mental Health Aid Certified
- Community Supervision Certified
- Investigation and Supervision Duties
- Pre-sentence Investigation Reports (PSI)
- Electronic Monitoring
- Court Filings: subpoenas, warrants, judgments & sentences
- Builds Relationships
- Effective Time Management
- Strong Work Ethics
- Attention to detail
- Strong writing skills
- Patient and Family Advocacy
- Psychological First Aid Certified
- Motivational Interviewing Certified
- Texas Risk Assessment Certified
- Conducting Psycho-educational Groups; Community Living Skills, Anger Management, Family Violence, Parenting Skills, Medication Support
- Court procedures
- Risk and needs assessments
- Adult Probation
- Report writing
- Court testimony
- Interstate Compact familiarity
- Workplace Drug Testing/BACs
- Integrated Health Care Settings
- Office management
- Docket preparation
- Legal documents
- File management
- Examination administration
- Basic Armed Detention Officer Course
AWARDS
- EL PASO COUNTY SHERIFF'S OFFICE - LIFE SAVING AWARD MEDAL AND RIBBON 12/2022
- EL PASO COUNTY SHERIFF'S OFFICE- COMMENDATION FOR ACADEMIC EXCELLENCE 07/2023
- EL PASO COUNTY SHERIFF'S OFFICE- SHERIFF'S CITATION 12/2023
Timeline
Detention Officer
El Paso County Sheriff's Office
2023.05 - Current
Crisis Intervention Team Specialist
El Paso County Sheriff's Office/EHN
2021.10 - 2023.05
Probation Officer
DWI Court Compliance Division Dona Ana County
2019.10 - 2021.10
Residential Monitor/ Case Manager
West Texas Community Supervision and Corrections
2019.01 - 2019.06
Court Clerk
El Paso County Court House
2018.08 - 2018.10
Intern
El Paso Police Department
2018.07 - 2019.07
My Life Advisor
ADP El Paso
2017.08 - 2018.08
Student
The University of Texas
2014.08 - 2014.12
Customer Service Representative
Verizon Wireless
2013.08 - 2017.02
Master of Arts - Mental Health And Wellness
Grand Canyon University
Master's - Interdisciplinary Studies, Sociology, Criminology, and gender studies
The University of Texas At El Paso
Bachelor's - Criminal Justice
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College
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