Maria Ochoa
Spring,TX
Summary
Dynamic Sales Office Manager with a proven track record in optimizing sales processes and enhancing customer satisfaction. Skilled in project management and relationship building, I leverage critical thinking to drive team performance and achieve goals, resulting in improved client engagement and operational efficiency.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Office Manager
Fred Loya Insurance
Houston
06.2014 - Current
- Supervised daily operations of sales office, ensuring efficient workflow and customer satisfaction.
- Managed scheduling and training of staff to enhance team performance and service quality.
- Developed and implemented strategies to optimize sales processes and improve client engagement.
- Analyzed sales data to identify trends, facilitating informed decision-making for management initiatives.
- Daily execution of writing estimate of repairs for damages vehicles involved in car accidents.
Passenger Service Agent
Lufthansa Airlines
04.2013 - 05.2014
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted in managing passenger baggage claims and resolving issues efficiently.
- Coordinated with ground staff to ensure timely departures and arrivals of flights.
- Utilized airline software systems for ticketing, check-in, and reservation management.
- Monitored flight schedules and communicated updates to passengers promptly.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Humble High School
Humble, TX05.2013
Skills
Customer service
Goal oriented
Relationship building
Office administration
Motivational skills
Task delegation
Project management
Reliability
Excellent communication
Critical thinking
Certification
Property & Casualty Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Office Manager
Fred Loya Insurance
06.2014 - Current
Passenger Service Agent
Lufthansa Airlines
04.2013 - 05.2014
High School Diploma -
Humble High School