Maria Ochoa
Avondale,AZ
Summary
Highly skilled and enthusiastic professional with more than 17 years of experience managing in medical offices and customer service setting. Successfully oversee patients and customers needs. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices, and fast paced retail operations by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Authorization and Referral Coordinator
Honor Health Heart Group
09.2018 - Current
- Managed communication between patients and healthcare providers, enhancing patient satisfaction and engagement.
- Developed and maintained strong relationships with external specialists to facilitate seamless patient transitions.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Customer Service Associate
BevMo + GoPuff
01.2024 - 09.2026
- Process online orders, sales, Stocked shelves with products to ensure availability for customers., organize products, Operated cash register efficiently to process customer transactions., Conducted inventory checks to assess stock levels and needs.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided outstanding customer service by addressing inquiries promptly.
- Maintained standards of quality, timeliness, productivity and customer service.
Server/Waiter
Old Chicago Pizza & Taproom
03.2022 - 10.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Coordinated with kitchen staff to streamline food preparation processes.
Authorization and Referral Coordinator
Integrated Medical Services
03.2016 - 09.2018
- Coordinated patient referrals and appointments, ensuring timely access to specialized care.
- Managed communication between patients and healthcare providers, enhancing patient satisfaction and engagement.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Medical Assistant
Sura Sharqe Endocrinology
09.2009 - 03.2016
- Facilitated patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Worked with staff to streamline office workflows, improving patient flow and service delivery.
- Developed training materials for new hires and graduating students on a knowledgeable workforce in clinical protocols.
- Maintained patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient satisfaction by delivering compassionate care and promptly addressing patient needs during visits.
- Developed training materials for new hires and graduating students on knowledgeable workforce in clinical protocols.
Education
Associates of Arts - Health Care Management
University of Phoenix
Phoenix11.2014
Certified Medical Assistant -
Everest College
Phoenix, AZ09.2009
Skills
- Management Skills
- Excellent Customer Service Skills
- Time Management
- Attention to detail
- Critical Thinking
- Written Communication
- Verbal Communication
- Organization
- Dependable
- Problem Solving
- Prioritizing
- Multitasking
- Microsoft Office(Word, Excel, PowerPoint)
- CPR Certified
Timeline
Customer Service Associate
BevMo + GoPuff
01.2024 - 09.2026
Server/Waiter
Old Chicago Pizza & Taproom
03.2022 - 10.2022
Authorization and Referral Coordinator
Honor Health Heart Group
09.2018 - Current
Authorization and Referral Coordinator
Integrated Medical Services
03.2016 - 09.2018
Medical Assistant
Sura Sharqe Endocrinology
09.2009 - 03.2016
Associates of Arts - Health Care Management
University of Phoenix
Certified Medical Assistant -
Everest College