Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Maria Oliva-McKeen

Summary

Professional with proven experience in customer relations and hospitality services, ready to excel in delivering exceptional guest experiences. Skilled in managing guest relations, problem-solving, and ensuring smooth operations. Strong team collaborator who adapts to changing needs and focuses on achieving results. Known for reliability, effective communication, and providing personalized service.

Overview

29
29
years of professional experience

Work History

Sales Administration Executive

Vinovia Wine Group
09.2023 - Current
  • Increased sales efficiency by streamlining administrative processes and implementing new organizational systems.
  • Supported sales team in achieving revenue goals through accurate order processing, invoice generation, and timely delivery coordination.
  • Optimized order fulfillment with regular inventory monitoring and proactive replenishment of stock levels.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining open communication with clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Photographer

Flytographer
10.2021 - Current
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Leveraged natural light to enhance mood and atmosphere of photographs, resulting in more dynamic and engaging images.

Small Business Owner and Photographer

Olive Light Images
03.2012 - Current
  • Photographer of weddings and families in the San Diego, Orange County, and Los Angeles areas
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Built and maintained strong relationships with clients, resulting in high rate of repeat business.
  • Streamlined photo editing process, significantly reducing turnaround times for client projects.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.

Wholesale Account Manager

Ilsom, Inc.
03.2005 - 09.2009
  • Account manager for Majors for Ermenegildo Zegna, Z Zegna, and Robert Talbott
  • Participated and managed an annual sales average of $22M in clothing business over my initial 3 years between seasonal and stock sales for West Coast major and specialty store accounts
  • Managed seasonal and stock order books and samples by ensuring accuracy and cleanliness
  • Work with cross-functional teams to process purchase orders, ensure SKU accuracy, delivery dates, and resolve return authorizations

Visual Merchandising Manager

J. Crew
10.1995 - 03.2005
  • As part of the store leadership team, my role was in inventory management, labor planning and scheduling, and visual execution from the windows to the sales floor
  • Oversee and support execution of directives through key operational and visual processes
  • Champion and train associates in maintaining strong visual standards on the sales floor by leveraging business performance data
  • Led a team through accountability, continued coaching on a regular basis, developed talent, and elevated effective communication throughout the Operations and Visual team
  • Supported the sales floor as brand representative by providing excellent customer service, maintaining a consistently high UPT, resulting in return clients

Education

Bachelors of Arts - Political Science

San Diego State University
San Diego, CA
12.2003

Skills

  • Customer relations and communications

  • Creative problem solver and resourceful thinker

  • Detail-oriented mindset

  • Multitasking guru and time management expert

  • Photographer of life

  • Strong sense of accountability, follow through, and integrity

  • Team cheerleader and player

  • Tech savvy cloud surfer

Volunteer Experience

  • South Orange County Aquatics, 02/2024, Team Photographer
  • Heart Christian Academy, San Juan Capistrano, CA, Home Educator, 09/01/15, Present
  • San Clemente Aquatics Team, San Clemente, CA, Swim Club, 09/01/08, 03/01/23, Volunteer Coordinator, Information Table for new swimmers

Timeline

Sales Administration Executive

Vinovia Wine Group
09.2023 - Current

Photographer

Flytographer
10.2021 - Current

Small Business Owner and Photographer

Olive Light Images
03.2012 - Current

Wholesale Account Manager

Ilsom, Inc.
03.2005 - 09.2009

Visual Merchandising Manager

J. Crew
10.1995 - 03.2005

Bachelors of Arts - Political Science

San Diego State University

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Maria Oliva-McKeen