Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Oropeza

Zion,IL

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity. Skilled in customer service and marketing, multitasking and decision-making, significantly improving business outcomes. Demonstrated ability to recruit and train teams, ensuring high standards of service and operational efficiency.

Overview

6
6
years of professional experience

Work History

Manager

Tayrona
04.2021 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.

Host

Barcelona
12.2023 - 12.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Assistant Manager

Latin American Bakery
02.2019 - 03.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

No Degree - Architecture

Universidad Central De Venezuela
Caracas, Venezuela

High School Diploma -

Instituto Simon Rodriguez
La Guaira, Venezuela
05-2015

Skills

  • Customer service
  • Multitasking proficiency
  • Team leadership
  • Decision-making
  • Marketing
  • Recruiting and interviewing

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Host

Barcelona
12.2023 - 12.2024

Manager

Tayrona
04.2021 - 12.2024

Assistant Manager

Latin American Bakery
02.2019 - 03.2021

No Degree - Architecture

Universidad Central De Venezuela

High School Diploma -

Instituto Simon Rodriguez

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Maria Oropeza