Maria Ortega
Pflugerville
Summary
Dynamic bilingual professional with a proven track record at Fine Eyewear And Eyecare. Successful at enhancing customer satisfaction, while collaborating closely with optometrists to tailor vision care plans. Adept at mentoring staff for improved productivity at Penske Automotive and skilled in managing sensitive patient information at OptumRx. Great at managing detailed-oriented tasks, demonstrating adaptability and a positive leadership approach.
Overview
6
6
years of professional experience
Work History
Optician
Fine Eyewear And Eyecare
10.2022 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Confirmed quality control standards were met for all eyewear and contact lenses.
BDC Trainer
Penske Automotive
03.2020 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Insurance Specialist
OptumRx
12.2018 - 03.2020
- Maintained confidentiality of patient finances, records, and health statuses.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
Temple High School
Temple, TX2017
Skills
Bilingual in Spanish and English
High attention to detail
Adaptable
Advanced people skills
Team leader
Positive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optician
Fine Eyewear And Eyecare
10.2022 - Current
BDC Trainer
Penske Automotive
03.2020 - 10.2022
Insurance Specialist
OptumRx
12.2018 - 03.2020
Temple High School
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