Maria Ortiz
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Stride Community Health Center
Aurora, CO
09.2022 - Current
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Delivered fast, friendly and knowledgeable service for routine questions and services.
Receptionist
America's Best Contacts and Glasses
Aurora, CO
10.2021 - 05.2023
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Associate
Ross Dress for Less
Aurora, CO
07.2021 - 05.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register, collected payments and provided accurate change.
Vector Marketing Sales Representative
CUTCO
Albuquerque, NM
04.2019 - 07.2019
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Shared detailed information regarding options to help customers make decisions.
Education
High School Diploma -
Preparatoria Abierta
Zacatecas, Mex.05.2018
Skills
- Customer interaction
- Email correspondence
- Appointment Scheduling
- De-Escalation Techniques
- People skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Care Representative
Stride Community Health Center
09.2022 - Current
Receptionist
America's Best Contacts and Glasses
10.2021 - 05.2023
Associate
Ross Dress for Less
07.2021 - 05.2022
Vector Marketing Sales Representative
CUTCO
04.2019 - 07.2019
High School Diploma -
Preparatoria Abierta
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