MARIA ORTIZ
Lula,GA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma
Braselton, Georgia
04.2018 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative (CSR)
Title Max Corporation
Gainesville, GA
05.2017 - 02.2018
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assistant Store Manager (ASM) greeted all our customers in to the office explained how our process works and helped them continue with an application.
- I have cash handling experience, I would take deposit every 2-3 days and made sure we had correct amount everyday before we were open.
- Developed strong customer relationships to encourage repeat business.
Quality Control (QC)
Fieldale Farms Corporation
Gainesville, GA
11.2016 - 04.2017
- Maintained lab cleanliness and safety standards.
- Conducted routine and non-routine analyses of in-process materials or stability samples.
- Reported any non-conforming items found during inspection activities to management personnel.
- Oversaw calibration and maintenance of quality testing equipment to ensure precise measurements.
Education
Diploma -
Johnson High School
05.2015
Skills
- Customer service excellence
- Payment processing
- Call center experience
- Warranty claims processing
- Complaint handling
- Call flow maximization
Timeline
Customer Service Representative
Williams-Sonoma
04.2018 - Current
Customer Service Representative (CSR)
Title Max Corporation
05.2017 - 02.2018
Quality Control (QC)
Fieldale Farms Corporation
11.2016 - 04.2017
Diploma -
Johnson High School