MARIA ORTIZ-DEGRO
Splendora
Summary
Accomplished administrative and customer service professional with experience in insurance and high-volume client service. Skilled in client communication, phone support, records management, and office coordination. Known for strong organization, attention to detail, and the ability to prioritize tasks in fast-paced environments. Committed to providing compassionate, patient-focused service while maintaining confidentiality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant in Training (AIT)
The Buckle
Humble
10.2025 - Current
- Provide personalized customer service while managing multiple responsibilities in a fast-paced environment.
- Assist with daily operational tasks including POS transactions, returns, inventory coordination, and documentation.
- Communicate effectively with guests and team members to ensure smooth store operations.
- Support leadership with staff training and operational coordination.
- Maintain organized workspaces and ensure visual and operational standards are met.
- Provided support during promotional events and sales initiatives.
Retail Assistant Store Manager
VF Companies (Dickies)
Grapevine
10.2024 - 09.2025
- Coordinated hiring, training, scheduling, and supervision of store staff to enhance team effectiveness.
- Inspired employees to achieve sales goals and provide exceptional customer service.
- Resolved customer issues, complaints, and returns to maintain positive shopping experiences.
- Supported store financials, sales targets, inventory management, and stock replenishment.
- Conducted stock counts, product ordering, opening/closing procedures, and cash handling.
Retail Merchandise Coordinator
T.J. Maxx
Southlake
02.2024 - 10.2024
- Trained and mentored associates on merchandising principles, enhancing team productivity.
- Executed receiving and merchandising standards, ensuring associates processed merchandise efficiently.
- Maintained clean, organized store while communicating priorities to leadership for operational effectiveness.
Retail Sales Consultant
AT&T
Denton
06.2023 - 11.2023
- Assisted customers with account services, troubleshooting, and product recommendations.
- Processed transactions and updated customer information in internal systems.
- Provided clear explanations of services and solutions while maintaining excellent customer satisfaction.
- Managed multiple client interactions simultaneously in a high-volume environment.
Service Agent
Goosehead Insurance
Westlake
02.2022 - 03.2023
- Assisted clients with policy inquiries, billing questions, and coverage updates while delivering professional, customer-focused service.
- Managed high-volume inbound and outbound calls while maintaining accurate documentation in client records.
- Verified client demographic and policy information to ensure record accuracy and compliance.
• Utilized strong problem-solving skills to resolve client concerns efficiently.
• Maintained confidentiality of sensitive customer and policy information.
• Consistently met and exceeded service quality and call performance metrics.
Education
Bachelor of Science - Recreational Therapy
Eastern Michigan University
Ypsilanti, MI12-2019
High School Diploma -
Luis Llorens Torres High School
Puerto Rico05-2014
Skills
- Customer Service
- Problem resolution
- Phone & Email Communication
- Appointment Scheduling & Coordination
- Insurance Record Management
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Documentation
- Problem Solving & Critical Thinking
- Multitasking in Fast-Paced Environments
- Team Collaboration & Leadership
- Attention to Detail
- Bilingual Communication (English/Spanish)
Languages
- Spanish, Native
- English, Fluent
Administrative Strengths
• High-volume phone handling
• Record documentation and organization
• Customer/client intake and information verification
• Scheduling and coordination support
• Confidential data handling
Timeline
Assistant in Training (AIT)
The Buckle
10.2025 - Current
Retail Assistant Store Manager
VF Companies (Dickies)
10.2024 - 09.2025
Retail Merchandise Coordinator
T.J. Maxx
02.2024 - 10.2024
Retail Sales Consultant
AT&T
06.2023 - 11.2023
Service Agent
Goosehead Insurance
02.2022 - 03.2023
Bachelor of Science - Recreational Therapy
Eastern Michigan University
High School Diploma -
Luis Llorens Torres High School