Maria Ortiz Jaimes
Austin,TX
Summary
Bilingual in both Spanish and English, I excel in providing exceptional customer service and efficient problem-solving, as demonstrated during my tenure at HEB Grocery Store. Skilled in handling money and conducting research, I significantly enhanced customer satisfaction and streamlined operations. My strong communication abilities and Microsoft Windows proficiency further complement my comprehensive skill set, making me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Business Center Representative
HEB Grocery Store
Austin, Texas
02.2025 - Current
- Help customers with issues they encounter
- Do returns and exchanges
- Help customers get their bills paid
- Help customers who need money orders
- Lottery sales
- Handle cash in tilt, make sure it is clean and organized
Cashier
HEB Grocery Store
Austin, Texas
12.2024 - 02.2025
- Welcome customers and thanked them for coming
- Efficiently scanned all merchandise
- Bagged customer items
- Pushed carts in the parking lot
Retail Stock Associate
HEB
Kyle, Texas
01.2023 - 12.2024
- Maintain inventory levels by restocking shelves and rotating stock
- Inspect merchandise to ensure quality standards
- Follow proper stock rotation procedures to minimize obsolescence and remove out of date items from the sales floor
Curbside Shopper
HEB
Kyle, TX
03.2020 - 01.2023
- Walked quickly to locate products on store shelves and meet order deadlines
- Satisfied customers with quick accurate service under tight deadlines
- Processed customer orders accurately and efficiently
Host and Trainer
Olive Garden
Austin, TX
12.2017 - 02.2020
- For hosting duties, I would: manage the waiting list, and ensuring that all parties were seated in a timely manner
- Demonstrated strong interpersonal skills when interacting with customers
- I first started off as a host then transitioned to trainer in July 2018
- As a trainer I would: implement various training programs for the new hostess such as service protocols and policies
- Provide orientation and training to new staff
- Resolve any conflicts between hosts by providing guidance and support if needed
Education
Associate of Science - Peace Officer License
Austin Community College
Austin, TXBachelor's Degree - Criminal Justice
Texas State University
San Marcos, Texas12.2023
HIGH SCHOOL DIPLOMA -
LEHMAN HIGH SCHOOL
KYLE, TEXAS06.2019
Skills
- Bilingual – Spanish and English
- Conducting Research
- Excellent communication
- Microsoft Windows Experience
- Stocking
- Handling money
Timeline
Business Center Representative
HEB Grocery Store
02.2025 - Current
Cashier
HEB Grocery Store
12.2024 - 02.2025
Retail Stock Associate
HEB
01.2023 - 12.2024
Curbside Shopper
HEB
03.2020 - 01.2023
Host and Trainer
Olive Garden
12.2017 - 02.2020
Associate of Science - Peace Officer License
Austin Community College
Bachelor's Degree - Criminal Justice
Texas State University
HIGH SCHOOL DIPLOMA -
LEHMAN HIGH SCHOOL