Maria Otero
Grand Prairie,TX
Summary
Patient-oriented clinical coordinator adept at performing staff scheduling, inventorying and ensuring patient care treatment protocols are followed. Organized and coordinated with a strong reputation for maintaining high levels of patient satisfaction. Skilled the field.
Overview
9
9
years of professional experience
Work History
Clinical Coordinator
whole woman’s Health
Fort Worth, TX
05.2020 - 08.2022
- Responsible for the functioning and coordination of the day to day duties.
- Working closely with the clinical manager.
- I am able to perform duties and communicate through different positions.
- Attending edgings and responsible for minutes of the clinic
- Ordered and maintained appropriate stock medications and supplies.
- Developed and adjusted work schedules
- Managed emergency patients and handled patient treatment plans
- Leadership to over 12 employees
Customer Service Representative
Construction Equipment parts Inc
Dallas, TX
12.2017 - 02.2020
- Connected with inbound customers online and over the phone to assist on purchased inquires and prices
- Ensure a seamless transaction from online to in-store purchase's
- Assisted in all inbound and outbound callas concerning returns or purchases and in general inquiries
- Collecting payments
- Uploading orders per customers requirements, worked with FTL and LTL team providing customers quotes for moving
Customer Service Representative
Alba Limo
Dallas, TX
09.2013 - 11.2017
- Exceeded quotative metrics on customers satisfaction, customer retention and inquiring volume.
- Quickly triaged incoming calls
- Grew existing customer service accounts by 29% through exceptional sales technique.
- Review customer accounts and made changes if necessary
- Book and calculate charges and process billing and payment
- Dispatched chuffers
Education
GED -
W.H Adamson High School
Dallas, TX05-2010
Skills
- Multidisciplinary team collaboration
- Process Improvements
- Progress Monitoring
- Report Generation
- Business Correspondence Writing
- Case Management
- Excel
- Power Point
- Ms Word
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clinical Coordinator
whole woman’s Health
05.2020 - 08.2022
Customer Service Representative
Construction Equipment parts Inc
12.2017 - 02.2020
Customer Service Representative
Alba Limo
09.2013 - 11.2017
GED -
W.H Adamson High School
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