Maria Padilla
Tucson
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
6
6
years of professional experience
Work History
Greeter/ Insurance Verification Specialist
Suvida Healthcare
Tucson, AZ
09.2024 - Current
- Greeted patients warmly and checked them in for appointments efficiently.
- Verified insurance information thoroughly to confirm coverage prior to services rendered.
- Scheduled patient appointments, coordinating with providers to manage availability effectively.
- Entered patient data accurately into the electronic health record system daily.
- Resolved patient inquiries promptly, fostering a positive experience and trust in care.
- Maintained compliance with HIPAA regulations while handling sensitive patient information responsibly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist
Dr. Rachel Rubin-Toles
Tucson, AZ
01.2020 - 03.2023
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Medical Assisting
Apollo College/ Carrington College
Tucson, AZ02.2006
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.1992
Skills
- Insurance Verification
- Records Management
- HIPAA Compliance
- Payment Collection
- Referral Verification
- Medical Terminology
- Patient Scheduling
- Telephone Etiquette
- Patient Registration
- Appointment Scheduling
- Electronic Medical Records
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Greeter/ Insurance Verification Specialist
Suvida Healthcare
09.2024 - Current
Medical Receptionist
Dr. Rachel Rubin-Toles
01.2020 - 03.2023
Medical Assisting
Apollo College/ Carrington College
High School Diploma -
Cholla Magnet High School