Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Pando

Lubbock

Summary

Dedicated customer service professional with strong problem resolution and relationship-building skills. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

ATT
Lubbock, TX
11.2018 - 11.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Led training sessions for new hires, focusing on company policies and customer service best practices.
  • Streamlined processes to reduce resolution time and improve overall efficiency in handling customer requests.

Assistant Store Manager

Office Depot Inc
Lubbock, TX
07.2012 - 06.2017
  • Led daily operations, ensuring efficient workflow and compliance with company policies.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Analyzed sales data to develop strategies that enhanced store performance and customer engagement.
  • Implemented inventory management techniques, reducing stock discrepancies and improving replenishment accuracy.

Receptionist Supervisor

Gutierrez Ceramic
Lubbock, TX
08.2009 - 01.2013
  • Supervised front desk operations, ensuring efficient customer service and communication.
  • Trained and mentored reception staff, fostering a collaborative team environment.
  • Implemented scheduling systems to optimize appointment management and resource allocation.
  • Developed training materials for new hires, enhancing onboarding processes and performance consistency.

Education

High School Diploma -

SouthEastern Highschool
Miami, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Follow-up skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

ATT
11.2018 - 11.2025

Assistant Store Manager

Office Depot Inc
07.2012 - 06.2017

Receptionist Supervisor

Gutierrez Ceramic
08.2009 - 01.2013

High School Diploma -

SouthEastern Highschool