MARIA PAPADIMITRIOU-FASULO
Plantation,USA
Summary
Experienced registered nurse with a decade of dedicated service in providing personalized patient care. Committed to delivering top-notch care through effective patient education and counseling. Streamlined safety protocols for comprehensive and safe patient care. Skilled educator with a hands-on approach to enhancing students' well-being. Collaborative and diligent team player with a student-centered mindset, possessing exceptional organizational, planning, and communication abilities. RN credentialed in both New York and Florida.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Teleperformance USA
Plantation, FL
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved CVS Specialty patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Nursing Supervisor
Sierra Lifecare Inc.
Lauderhill, FL
11.2021 - 09.2024
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Assessed students to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Maintained strong commitment to students' well being through dedicated case management and treatment delivery
- Served as liaison between families, school personnel and other healthcare providers on behalf of students
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Educated family members and caregivers on patient care instructions
- Recorded details regarding therapies to keep patient charts updated
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
Registered Nurse, School Nursing
NYC Department Of Health And Mental Hygiene
Brooklyn, NY
09.2015 - 06.2021
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Oversaw health services for school of over 500 students and faculty
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts
- Served as liaison between families, school personnel and other healthcare providers on behalf of students
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Strengthened training and nursing knowledge as Vaccination Lead by taking part in continuing education programs for COVID-19 workshops
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
Education
Associate of Science - Nursing
Phillips School of Nursing At Mount Sinai Beth Israel
New York, NY05.2009
Master of Science - Education
St. John's University
Jamaica, NY05.1996
Skills
- Preventative Health
- Chronic Disease Management
- Precepting
- Triaging
- Infection Control and Aseptic Procedures
- Student health assessment
- Child development
- Group and individual instruction
- Training & Development
- Emergency health planning
- Diabetes management
- Certified in CPR/AED
Certification
- BLS, American Heart Association, expires 10/2025
- New York, Registered Professional Nurse, 619932
- Florida, Registered Nurse, RN 9580373, Multistate Registered Nurse
Timeline
Patient Services Representative
Teleperformance USA
09.2024 - Current
Nursing Supervisor
Sierra Lifecare Inc.
11.2021 - 09.2024
Registered Nurse, School Nursing
NYC Department Of Health And Mental Hygiene
09.2015 - 06.2021
Master of Science - Education
St. John's University
Associate of Science - Nursing
Phillips School of Nursing At Mount Sinai Beth Israel