MARIA PAPADIMITRIOU-FASULO
Plantation,USA
Summary
Experienced registered nurse with a decade of dedicated service in providing personalized patient care. Committed to delivering top-notch care through effective patient education and counseling. Streamlined safety protocols for comprehensive and safe patient care. Skilled educator with a hands-on approach to enhancing students' well-being. Collaborative and diligent team player with a student-centered mindset, possessing exceptional organizational, planning, and communication abilities. RN credentialed in both New York and Florida.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Teleperformance USA
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved CVS Specialty patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Nursing Supervisor
Sierra Lifecare Inc.
11.2021 - 09.2024
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Assessed students to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Maintained strong commitment to students' well being through dedicated case management and treatment delivery
- Served as liaison between families, school personnel and other healthcare providers on behalf of students
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Educated family members and caregivers on patient care instructions
- Recorded details regarding therapies to keep patient charts updated
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
Registered Nurse, School Nursing
NYC Department Of Health And Mental Hygiene
09.2015 - 06.2021
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Oversaw health services for school of over 500 students and faculty
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts
- Served as liaison between families, school personnel and other healthcare providers on behalf of students
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Strengthened training and nursing knowledge as Vaccination Lead by taking part in continuing education programs for COVID-19 workshops
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
Education
Associate of Science - Nursing
Phillips School of Nursing At Mount Sinai Beth Israel
New York, NY05.2009
Master of Science - Education
St. John's University
Jamaica, NY05.1996
Skills
- Preventative Health
- Chronic Disease Management
- Precepting
- Triaging
- Infection Control and Aseptic Procedures
- Student health assessment
- Child development
- Group and individual instruction
- Training & Development
- Emergency health planning
- Diabetes management
- Certified in CPR/AED
Certification
- BLS, American Heart Association, expires 10/2025
- New York, Registered Professional Nurse, 619932
- Florida, Registered Nurse, RN 9580373, Multistate Registered Nurse
Timeline
Patient Services Representative
Teleperformance USA
09.2024 - Current
Nursing Supervisor
Sierra Lifecare Inc.
11.2021 - 09.2024
Registered Nurse, School Nursing
NYC Department Of Health And Mental Hygiene
09.2015 - 06.2021
Master of Science - Education
St. John's University
- BLS, American Heart Association, expires 10/2025
- New York, Registered Professional Nurse, 619932
- Florida, Registered Nurse, RN 9580373, Multistate Registered Nurse
Associate of Science - Nursing
Phillips School of Nursing At Mount Sinai Beth Israel
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