Maria Paredes
Phoenix,AZ
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Wyndham Vacation Ownership
Phoenix, AZ
02.2023 - Current
- Maintained cleanliness of lobby area throughout shift.
- Provided assistance to guests throughout their stay.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Assisted with luggage storage upon request.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Assisted guests with check-ins and check-outs in a timely manner.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Resolved guest complaints in a professional manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Humanities And Science High School
Phoenix, AZ05-2022
Skills
- Concierge support
- Check-in coordination
- Reservation management
- Services and amenities promotion
- Guest accommodations
- Customer service
- Guest orientation
- Documentation and reporting
- Language proficiency
- Complaint handling
Languages
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
Wyndham Vacation Ownership
02.2023 - Current
High School Diploma -
Humanities And Science High School
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