
Dynamic customer service representative with extensive experience leading teams and optimizing operations. Trilingual communication skills foster exceptional customer engagement and satisfaction, contributing to improved service delivery and team efficiency.
Achieved high customer satisfaction scores through effective cash handling and service. Streamlined freight and stock processes, resulting in improved inventory management. Elevated customer engagement by utilizing trilingual capabilities to assist diverse clientele.
Led customer service initiatives as a front-end team lead in home decor and appliances. Oversaw cash office operations, including team scheduling and performance management. Facilitated trilingual communication to enhance customer service experiences.
Oversaw daily operations at customer service ticket counter while acting as gate agent. Directed ramp assistance teams to optimize baggage handling services during flight delays. Formulated and implemented multilingual customer service strategies to elevate customer satisfaction, partnering with Spirit Airlines and United in customer service agent, gate, and baggage roles.