Maria Pasillas
Glendale,AZ
Summary
I pride myself on being the best at what I do. It is due to my constant attention to detail and passion for people. I strive to inspire and have a desire to better everyone around me. I love the community I work for and forever will be apart of it one way or another.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Rise Services, Inc
Glendale, AZ
11.2012 - Current
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with multidisciplinary teams to create and implement personalized care plans for diverse client needs.
- Monitored client progress and documented behavioral changes, ensuring accurate records for future assessments.
- Facilitated engaging recreational activities, promoting social interaction and community integration among clients.
- Developed strategies to address challenging behaviors, improving overall client well-being and safety within the home environment.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Job Coach
Civitan Foundation
Phoenix, AZ
05.2019 - 09.2024
- Developed individualized employment plans to enhance job readiness and employability for clients.
- Conducted skill assessments to identify strengths and areas for improvement in client job performance.
- Facilitated employer partnerships to create job opportunities tailored to client capabilities.
- Provided ongoing support and mentorship during job placements to ensure successful integration into the workforce.
- Monitored client progress through regular follow-ups, adjusting strategies as necessary for optimal outcomes.
- Trained new staff on best practices in job coaching techniques and client engagement strategies.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Third Key Manager
Dollar General
Somerton, AZ
08.2010 - 12.2013
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, optimizing stock placement for improved accessibility and sales performance.
- Counted registers and cleaned and secured shop at end of shift.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Streamlined inventory management with accurate tracking and efficient ordering processes.
- Implemented promotional strategies to enhance product visibility and attract customer interest.
Education
No Degree -
Cibola High School
Yuma, AZSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Bilingual
- Certified to transport
- Certified in Article 9
- Compassionate caregiving
- Housekeeping tasks
- Relationship building
- Direct patient care
- Transportation
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Job Coach
Civitan Foundation
05.2019 - 09.2024
Direct Support Professional
Rise Services, Inc
11.2012 - Current
Third Key Manager
Dollar General
08.2010 - 12.2013
No Degree -
Cibola High School