Maria Pedro
Escondido,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nordstrom Rack
03.2023 - Current
- Cash Register Handling, Resolve Customer complaints with empathy.
- POS Handling, Handle Returns, Process Returns
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
- Drive sales by offering Credit Cards to each customer.
Stocker
Grocery Outlet
01.2019 - Current
- Stock Merchandise, Organized merchandise to maintain product availability and presentation, Cash Register Handling.
- Answered customer questions and provided detailed product information.
Sales Associate
Nordstrom Rack
05.2017 - 03.2020
- Cash Register Handling, Process Returns, Stock Merchandise, Process Markdowns, Organize Racks and shelves to maintain store appeal and to promote specific merchandise.
Education
Bachelor of Fine Arts -
Academy of Art University
San Francisco, CA12.2015
Skills
- Microsoft Office Word
- Microsoft Power Point
- Adobe Illustrator CS
- Fluent English and Spanish
- Team Leadership
- Customer service
- Critical thinking
- POS systems expert
- Work ethic and integrity
- Cash handling
- Attention to detail
Timeline
Customer Service Representative
Nordstrom Rack
03.2023 - Current
Stocker
Grocery Outlet
01.2019 - Current
Sales Associate
Nordstrom Rack
05.2017 - 03.2020
Bachelor of Fine Arts -
Academy of Art University