Maria Pena
Tulsa,OK
Summary
Driven Assistant Manager at City National Bank & Trust, adept in bilingual communication and proficient with Microsoft applications. Excelled in enhancing team growth, customer satisfaction, and streamlining account processes, significantly contributing to achieving sales goals. Demonstrates a strong work ethic and an eager-to-learn attitude, aligning with key employer-desired skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
City National Bank & Trust
207 S Memorial Dr Tulsa, Ok 74105
10.2017 - Current
•Facilitated learning and growth of team members.
•Managed and mitigated concerns to improve overall satisfaction.
•Prospecting bank products/services
•Professionally assist customers with concerns and/or questions that may be discussed during the transaction
•Streamlined the process for establishing various types of client accounts.
•Consistently achieve personal & branch sales goals beneficial to customer needs
•Regular engagement with updates to regulatory standards and procedural directives.
Education
Health Care Reimbursement - Medical Billing & Coding
Virginia College
Tulsa, OK08.2014
Skills
- Bilingual
- Strong work ethic
- Proficient with Microsoft
- Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments
- Responsible for Branch Operations
- Provide frontline support and service to current and potential customers
- Friendly, outgoing, confident, assertive and enthusiastic personality
Timeline
Assistant Manager
City National Bank & Trust
10.2017 - Current
Health Care Reimbursement - Medical Billing & Coding
Virginia College