MARIA PERALTA
Fort Worth,TX
Summary
Adaptable Delivery Driver and Dispatcher with 3 years of experience in supply chain operations. Managed dispatch setup, optimized routes, and provided real-time operational support while leading diverse teams in both English and Spanish. Focused on enhancing service reliability and administrative integrity to drive efficiency in logistics and operations.
Overview
9
9
years of professional experience
Work History
Dispatcher
Say Operations LLC
10.2023 - 01.2025
- Coordinated dispatch operations to ensure timely delivery of goods across multiple routes.
- Monitored vehicle locations using GPS tracking systems to optimize route efficiency.
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Implemented process improvements to enhance communication between dispatch and field teams, facilitating smoother operations.
- Analyzed dispatch data to identify trends, leading to enhanced service quality and responsiveness.
- Managed scheduling conflicts by reallocating resources, ensuring adherence to service standards.
- Led daily briefing sessions to align team objectives and discuss workflow strategies.
- Developed training materials for new hires to streamline onboarding and operational understanding.
Driver
Sayo
10.2023 - 01.2025
- Delivered packages efficiently as a delivery driver.
- Enhanced route efficiency by implementing a streamlined delivery sequence, reducing average delivery time by 15% and improving overall service speed.
- Maintained spotless safety record while consistently arriving punctually at all destinations.
- Delivered exceptional customer service during deliveries, addressing inquiries professionally and ensuring high customer satisfaction.
Dispatcher
Havilon LLC
03.2022 - 10.2023
- Managed high-stress situations to ensure timely assistance for individuals in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles to optimize delivery processes.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Resolved conflicts with customers, drivers, and personnel to foster professional relationships and mutual respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Amazon Delivery Driver
Havilon LLC
05.2020 - 10.2023
- Delivered packages to customers on time, ensuring customer satisfaction and safety.
- Loaded and unloaded goods, adhering to safety protocols to maintain operational efficiency.
- Maintained accurate delivery logs and vehicle maintenance records.
- Drove delivery vehicles for three years, ensuring timely operations.
Texas Golden gloves secretary
Texas Golden Gloves
05.2016 - 07.2019
- Managed scheduling for events and meetings at Texas Golden Gloves.
- Coordinated schedules and meetings for executive team, enhancing workflow and ensuring efficient use of time.
- Managed correspondence and communications, ensuring timely responses and information flow.
- Assisted with event planning and logistics for competitions, contributing to smooth operations.
- Organized event schedules, aligning timelines with team members and stakeholders to ensure seamless execution of events.
- Oversaw venue selection, site visits, and layout planning for optimal guest experience.
- Maintained accurate records of registrations and participant information.
- Operated multi-line phone system to handle incoming calls efficiently.
- Developed sponsorship proposals for various events and initiatives.
- Managed communication between sponsors and internal teams effectively.
- Scheduled meetings to discuss sponsorship strategies and goals.
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Performed administrative tasks such as data entry, filing, bookkeeping.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Coordinated communications between staff, athletes, and stakeholders effectively.
- I answer phones, send emails, make payments, balance checkbooks, and organize our events.
Education
High school diploma -
Paschal High School
Skills
- Dispatch coordination
- Route planning
- Route navigation
- Work order management
- Log management
- Incident reporting
- Database management
- Time management
- Decision-making
- Conflict resolution
- Active listening
- Stress tolerance
- Customer service
Work History
01-2018
Languages
- English
- Spanish
Timeline
Dispatcher
Say Operations LLC
10.2023 - 01.2025
Driver
Sayo
10.2023 - 01.2025
Dispatcher
Havilon LLC
03.2022 - 10.2023
Amazon Delivery Driver
Havilon LLC
05.2020 - 10.2023
Texas Golden gloves secretary
Texas Golden Gloves
05.2016 - 07.2019
High school diploma -
Paschal High School