Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Perez

San Marcos,CA

Summary

Proven to excel in dynamic environments, demonstrated by a track record of problem-solving and enhancing customer satisfaction at Truecare. Adept at fostering teamwork and collaboration, with bilingual proficiency, ensuring seamless operations across diverse roles. Achieved significant improvements in process efficiency and customer service, showcasing a blend of hard and soft skills without relying on numerical quantification.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

RTS

Amazon
10.2024 - Current

- receive packages that were unable to be delivered

-setting up warehouse before shifts start

-reporting damaged packages and entering them into the system

PSR I

Truecare
03.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Gathering patient demographic information including insurance, and personal informarion
  • Scheduling appointments. Verifying insurance
  • Addressing patients general inquiries all while ensuring patient confidentiality

Dmv

Cal Auto
11.2017 - 03.2018
  • Supported fellow staff members through cross-training initiatives, ensuring seamless coverage during absences or peak periods at the DMV office.
  • Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
  • Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
  • Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.

Sales Associate

Guess
11.2014 - 04.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Rancho Buena Vista
Vista, CA
06.2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Bilingual

Timeline

RTS

Amazon
10.2024 - Current

PSR I

Truecare
03.2018 - Current

Dmv

Cal Auto
11.2017 - 03.2018

Sales Associate

Guess
11.2014 - 04.2017

High School Diploma -

Rancho Buena Vista
Maria Perez