Shamia Ricks
Hampton,VA
Summary
Dynamic professional with a proven track record at Amazon, excelling in problem-solving and teamwork. Recognized for enhancing customer satisfaction and streamlining operations. Strong communicator and adaptable leader, skilled in inventory management and fostering collaboration. Committed to continuous improvement and maintaining a positive work environment.
Overview
13
13
years of professional experience
Work History
RTS Problem Solving
Amazon
Hampton Va
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Department Manager
Walmart
Hampton, Va
02.2019 - 11.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
Office Associate
Food Lion
Newport News, VA
06.2012 - 07.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Developed and maintained spreadsheets in Software to track and chart information such as Type and Type.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
Education
Diploma - General Studies
Warwick High School
Newport News, VA06.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
Timeline
RTS Problem Solving
Amazon
11.2024 - Current
Department Manager
Walmart
02.2019 - 11.2025
Office Associate
Food Lion
06.2012 - 07.2019
Diploma - General Studies
Warwick High School