Maria Perez
Tigard,Oregon
Summary
Versatile and results-driven, I leveraged customer service and problem-solving skills at Dollar Tree to enhance store performance and customer satisfaction. My expertise in retail operations and team leadership spurred sales growth and operational efficiency. I excel in creating engaging environments, fostering team unity, and driving significant improvements in customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
03.2023 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
General Laborer
Express Staffing
10.2022 - 03.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Performed quality checks on products and materials to identify any defects.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Increased productivity with effective communication and collaboration among team members.
- Notified supervisors of defective equipment or material.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
Deli Customer Service Clerk
Safeway
09.2019 - 06.2021
- Enhanced customer satisfaction by providing efficient and courteous deli service.
- Streamlined deli operations for improved productivity by maintaining accurate inventory levels.
- Demonstrated adaptability by quickly adjusting to changes in product availability or company procedures within the deli department.
- Assisted in training new employees, sharing best practices for excellent customer service.
- Exhibited strong attention to detail when slicing meats, cheeses, and other products for optimal presentation.
- Prepared custom orders accurately, meeting customers'' specific needs and preferences.
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Adhered to strict food safety protocols while preparing sandwiches, salads, and other menu items for customers onthego.
- Collaborated with coworkers to create visually appealing displays that showcased available products effectively.
- Contributed to team success by consistently achieving performance goals in deli department metrics.
- Managed time efficiently during busy periods, multitasking effectively to meet customers'' needs without sacrificing quality or accuracy.
- Promoted a positive shopping experience with superior communication skills and friendly demeanor.
- Ensured a clean and safe work environment, complying with health and safety regulations.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Pricing and markdowns
- Hiring and training
- Time management
- Team building and leadership
- Store opening and closing
- Retail operations
- Display setup
- Sales growth
- Relationship building and management
- Issue resolution
Timeline
Assistant Store Manager
Dollar Tree
03.2023 - 02.2025
General Laborer
Express Staffing
10.2022 - 03.2023
Deli Customer Service Clerk
Safeway
09.2019 - 06.2021
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