MARIA PEREZ
Las Vegas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
MANAGER
Dmv Services Centers
LAS VEGAS
07.2022 - 03.2025
- Monitored staff performance and addressed issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SALES
PT AUTO SALES
LAS VEGAS
03.2019 - 06.2022
- Attended sales meetings to discuss strategies for increasing sales volume.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Assisted Sales Managers in preparing proposals, contracts, quotes and other sales documents.
- Trained and mentored new sales representatives on product knowledge and sales techniques.
- Exceeded sales goals.
- Documented sales transactions and prepared targets for future sales.
Education
High School Diploma -
LAS VEGAS HIGH SCHOOL
Las Vegas, NV06-2013
Skills
- Employee training
- Customer service
- Time management
- Problem solving
- Decision making
- Conflict resolution
- Negotiation
- Strategic planning
Languages
Spanish
Professional
Timeline
MANAGER
Dmv Services Centers
07.2022 - 03.2025
SALES
PT AUTO SALES
03.2019 - 06.2022
High School Diploma -
LAS VEGAS HIGH SCHOOL
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