Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Maria Perez

Milwaukee,WI

Summary

Bilingual Lead Customer Service Representative with a proven track record in streamlining service procedures and enhancing team productivity. Expertise in conflict resolution, customer relationship management, and process improvement. Strong communication and problem-solving skills drive customer satisfaction and elevate team performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Gallos Metal Solutions
Milwaukee, Wisconsin
08.2023 - Current
  • Spearheaded the successful migration and validation of customer and production data into the redesigned Visual Shop ERP system, ensuring 100% data accuracy and compliance with ISO 9001:2015 standards.
  • Collaborated with IT and production teams to optimize Visual Shop workflows, resulting in a 25% reduction in order entry time and improved cross-departmental communication.

Voluneer

Walkers Point Youth & Family Center
Milwaukee, Wisconsin
05.2024 - 08.2024
  • Facilitate shelter activities for at-risk youth, offering mentorship and fostering a safe environment

Lab Technician

Gallos Metal Solutions
Milwaukee, Wisconsin
07.2020 - 07.2023
  • Operated, set up, & maintained heating equipment to heat treat metal
  • Quality assurance: Ensure adherence to quality standards and specifications
  • Maintained inventory & organization of laboratory space

Interpreter Volunteer

High School
Milwaukee, Wisconsin
02.2022 - 06.2023
  • Facilitated conversations between non-English speaking individuals by providing verbal translations.

Education

Bachelor of Science - Psychological Sciences & Spanish

Mount Mary University
Milwaukee, WI
05-2025

Skills

  • Time management
  • Effective communication
  • Quality assurance
  • Microsoft office expertise
  • Shipping and receiving
  • Data entry and collection
  • Billing arrangements

Languages

Spanish
Native/ Bilingual

Accomplishments

  • National Collegiate Foreign Language Honors Society
  • Dean’s list: 2021-2025 Undergrad

Certification

  • Collaborative Institutional Training Initiative Program

Timeline

Voluneer

Walkers Point Youth & Family Center
05.2024 - 08.2024

Customer Service Lead

Gallos Metal Solutions
08.2023 - Current

Interpreter Volunteer

High School
02.2022 - 06.2023

Lab Technician

Gallos Metal Solutions
07.2020 - 07.2023

Bachelor of Science - Psychological Sciences & Spanish

Mount Mary University

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