Maria Perez
Latino Counseling Center
Springfield ,MA
1
Language
9
years of professional experience
Dynamic professional with a proven track record at Latino Counseling Center, excelling in appointment scheduling and customer service. Recognized for exceptional attention to detail and problem-solving abilities, consistently enhancing client experiences. Adept at multitasking and fostering positive relationships, ensuring efficient front desk operations and seamless communication across teams.
Work History
Front Line
8 Months- Welcomed clients, answered calls, and directed visitors to appropriate counseling staff.
- Scheduled appointments and updated client calendars with accurate intake information.
- Collected and verified forms, ensuring complete documentation for client records.
- Assisted with check-in procedures and maintained organized front desk workflows.
Csp
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Managed calendars, scheduled meetings, and coordinated appointments across multiple team members.
- Answered phones, routed inquiries, and provided professional front-desk support.
- Organized files, records, and confidential documents for easy retrieval and compliance.
- Supported daily office operations by prioritizing tasks and resolving routine administrative needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Driver/Operator
1 Year 9 Months- Operated passenger vehicles along assigned routes, maintaining safe, on-time service.
- Performed pre-trip and post-trip inspections, documenting mechanical issues promptly.
- Assisted passengers with boarding, securing mobility aids, and following safety procedures.
- Communicated route updates and service concerns with dispatch to support daily operations.
Education
No Degree
Skills
Appointment scheduling
Workplace safety
Cash handling expertise
Customer service
Attention to detail
Problem-solving abilities
Multitasking
Customer service excellence
Adaptability and flexibility
Customer relations
Self motivation
Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Front Line
Latino Counseling Center
03.2025 - 11.2025Read More
Csp
HR Block
12.2024 - 04.2025Read More
Driver/Operator
Van Pool
03.2017 - 12.2018Read More
Chestnut Middle School
No Degree
Read More