Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
President's Recognition (Leader of the quarter) & Guest Service Excellence (X3)
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Maria Perez - Padilla

Las Vegas

Summary

Dynamic Senior Slot Manager with extensive experience at Luxor Hotel & Casino, excelling in gaming operations oversight and fostering collaborative teamwork. Proven track record in enhancing guest satisfaction through effective communication and problem-solving. Skilled in employee training and continuous improvement, ensuring operational integrity and a positive workplace.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Slot Manager

Luxor Hotel & Casino
2014 - Current
  • Oversee The Slot Department and function of Slot Machines.
  • Keep team informed with timely, relevant updates on company and departmental information.
  • Promote a culture of inclusivity and teamwork, encouraging open collaboration among staff and across other departments.
  • Demonstrate upholding The SHOW Service Standards with internal and external guests on the daily basis.
  • Maintain guest satisfaction by leading and coaching staff to provide exceptional and personalized service.
  • Consistently comply to company guidelines, departmental protocols, and internal controls to safeguard assets and maintain operational integrity.

Assistant Slot Shift Manager

Excalibur Hotel & Casino
2010 - 2014


  • Assist Slot Shift Manager in overseeing daily slot operations.
  • Acted as a collaborative lead alongside the Shift Manager.
  • Ensuring accurate and timely documentation of all personnel-related actions and decisions for assigned staff.
  • Maintained open and ongoing communication with team members.
  • Delivered guest service aligned with the company's and property's core service and expectations.
  • Led and executed assigned projects with strong organizational skills and attention to detail.
  • Maintained and accounted for all sensitive keys and company equipment.
  • Safeguarded the confidentiality of company files and documents.


Players' Club Lead

Excalibur Hotel & Casino
2008 - 2010
  • Built effective communication within the team, contributing to a positive and team oriented workplace.
  • Led by example with a positive attitude and integrity.
  • Assist guests with Players' Club promotions, Events, Comping, Point Play, Free Play, and Reservations.
  • Ensure a consistent positive guest experience and satisfactory by delivering attentive service.
  • Ensured all compliance paperwork was accurately completed, logged, and maintained according to daily standards.

Education

High School Diploma -

Cristobal Colon
Jalisco, Mexico

Skills

  • Gaming operations oversight
  • Proficient in bilingual communication
  • Employee onboarding and training
  • Collaborative teamwork
  • Customer engagement
  • Problem-solving abilities
  • Effective team leadership
  • Excellent communication
  • Engaged listening
  • Relationship building
  • Reliability
  • Continuous improvement

Certification

2025 Forensic Document Training

Languages

English
Spanish

Timeline

Senior Slot Manager

Luxor Hotel & Casino
2014 - Current

Assistant Slot Shift Manager

Excalibur Hotel & Casino
2010 - 2014

Players' Club Lead

Excalibur Hotel & Casino
2008 - 2010

High School Diploma -

Cristobal Colon

President's Recognition (Leader of the quarter) & Guest Service Excellence (X3)

Recognition from President for excellent leadership and commitment.

Awarded the Guest Service Excellence Award for consistently delivering exceptional service and enhancing overall guest satisfaction.

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