Ashley King
New Orleans,LA
Summary
Experienced Slot Shift Manager with over 4 years in gaming operations, specializing in customer service and regulatory compliance. Led initiatives to enhance guest experiences and resolve disputes, improving overall satisfaction. Skilled in team leadership and operational efficiency, with a strong focus on machine performance and training. Proven ability to maintain high service standards in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Slot Shift Manager
Boyd Gaming
New Orleans, Louisiana
08.2023 - Current
- Monitored gaming floor activity to ensure adherence to state rules and company standards, enhancing operational integrity.
- Supervised slot machine operations and maintained compliance with gaming regulations.
- Monitored slot floor activity to ensure optimal machine performance and guest experience.
- Processed employee tip payouts and assisted slot technicians with jackpot disbursements to ensure timely and accurate guest experiences.
- Resolved customer complaints and corrected payout discrepancies, fostering customer trust and satisfaction.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
- Engaged with guests to address concerns and promote a positive gaming environment.
- Conducted regular inspections of gaming equipment for safety and functionality.
- Coordinated maintenance requests for malfunctioning machines to minimize downtime.
- Trained team members on customer service standards and operational procedures.
- Developed training materials to enhance employee knowledge of gaming systems.
- Reviewed staffing levels to confirm shift coverage, rotations, and break schedules.
- Established work schedules and station arrangements for daily shifts.
- Created weekly work schedules based on staffing needs while maintaining labor cost goals.
- Managed day-to-day operations including scheduling personnel, ordering supplies.
- Collaborated with marketing personnel to promote casino services and events.
- Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
Slot Supervisor
Churchill Downs
New Orleans, Louisiana
05.2021 - 08.2023
- Oversaw daily operations of gaming floor activities and slot machine maintenance to ensure optimal performance and customer satisfaction.
- Monitored performance of slot machines to optimize player experience and engagement.
- Addressed customer inquiries and issues regarding gaming machines promptly, enhancing the overall gaming experience.
- Resolved customer complaints promptly and professionally.
- Trained and mentored staff on customer service and game procedures.
- Supervised staff during their shifts, providing guidance and support.
- Ensured compliance with gaming regulations and internal policies during shifts.
- Conducted regular inspections of slot areas for cleanliness and safety standards.
- Collaborated with management to implement new gaming promotions and initiatives.
- Provided feedback to management on operational improvements for the gaming floor.
- Investigated suspicious activity or incidents within the slots area.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
- Guided customers in understanding how to play various slot games, improving their engagement and enjoyment.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Monitored slot machine operations for accuracy and efficiency.
- Inspected gaming equipment to ensure proper functioning.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Resolved floor disputes efficiently to maintain customer satisfaction. to protect business assets and resolve customer service issues.
- Notified the security department of identified or suspected illegal play activities and player behaviors.
- Assessed employee performance regularly to provide constructive feedback. to write performance reviews.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Processed employee tips promptly, ensuring accurate distribution. and worked with slot technicians to pay out jackpots.
Slot Attendant
Churchill Downs
New Orleans, Louisiana
02.2017 - 05.2021
- Monitored gaming machines for proper functionality and customer satisfaction.
- Assisted patrons with machine operations and provided troubleshooting support.
- Ensured compliance with gaming regulations and company policies during operations.
- Collaborated with team members to resolve customer inquiries and concerns efficiently.
- Reported equipment malfunctions to maintenance staff for timely repairs and updates.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding the confidentiality of patron data.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and processed payouts.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Facilitated customer transactions by accurately exchanging money and casino chips., credit, tickets, or casino chips for patrons.
- Updated computerized database with player information such as name, address and contact details.
- Provided assistance to technicians during repairs or maintenance activities.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Monitored customer behavior and notified security personnel if needed.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Cleaned up spills around the slots area in order to maintain a safe environment for patrons.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Identified slot machine issues, completing basic repairs, and communicated with maintenance personnel to schedule more extensive repair work.
- Maintained accountability of money to assigned personnel.
- Responded promptly to jackpot alarm bells.
- Checked identifications to verify patrons' ages.
- Monitored activity throughout the casino floor and reported issues to a supervisor for immediate attention.
- Completed speedy and accurate repairs to maintain machines.
- Monitored activity throughout the casino floor and reported issues to a supervisor for immediate attention.
Education
Certificate - Medical Assistant
Blue Cliff College
LA08-2013
Skills
- Gaming floor management
- Gaming regulations
- Regulatory compliance
- Performance monitoring
- Operational oversight
- Staff development
- Guest relations
Certification
- Gaming License 2017
Timeline
Slot Shift Manager
Boyd Gaming
08.2023 - Current
Slot Supervisor
Churchill Downs
05.2021 - 08.2023
Slot Attendant
Churchill Downs
02.2017 - 05.2021
Certificate - Medical Assistant
Blue Cliff College