MARCELINO PLATA
Las Vegas,NV
Summary
Accomplished Slot Shift Manager with over 10 years of experience in slot machine operations. Recognized for outstanding customer service, team leadership, and problem-solving skills. Committed to enhancing guest satisfaction while maintaining compliance with industry regulations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Slot Shift Manager
Stratosphere Casino, Hotel & Tower
Las Vegas, Nevada
01.2014 - 02.2025
- Supervised daily operations of slot gaming areas ensuring compliance with regulations.
- Trained and mentored team members on customer service and operational procedures.
- Coordinated maintenance and repair of slot machines to minimize downtime.
- Developed schedules for staff to ensure optimal coverage during peak hours.
- Resolved guest inquiries and complaints regarding slot machine functionality.
- Monitored gaming activity to ensure fairness and adherence to policies.
- Collaborated with management on promotional events to enhance player engagement.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Created weekly work schedules based on staffing needs while maintaining labor cost goals.
- Organized inventory counts and verified product quality before restocking shelves.
Assistant Slot Shift Manager
Stratosphere Casino, Hotel & Tower
Las Vegas, Nevada
01.2012 - 01.2014
- Supervised slot operations to ensure compliance with gaming regulations.
- Assisted in monitoring slot machine performance and resolving technical issues.
- Trained staff on customer service standards and machine maintenance procedures.
- Coordinated daily shift schedules for slot attendants and support staff.
- Conducted routine inspections of gaming areas for cleanliness and safety compliance.
- Communicated with patrons to address inquiries and enhance guest experience.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured that all slot machine areas were properly staffed and supervised staff members on the floor.
SLOT DUAL-RATE SUPERVISOR
Stratosphere Casino, Hotel & Tower
Las Vegas, Nevada
01.2006 - 01.2014
- Supervised daily operations in fast-paced casino environment.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Coached employees on procedures, compliance requirements and performance strategies.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
Slot Floor Person
Stratosphere Casino, Hotel & Tower
Las Vegas, Nevada
01.1997 - 01.2006
- Monitored slot machines for proper functioning and guest satisfaction.
- Assisted guests with machine operations and provided troubleshooting support.
- Conducted routine maintenance checks on slot machines to ensure optimal performance.
- Collaborated with team members to maintain a clean and organized gaming area.
- Handled guest inquiries and complaints in a professional manner.
- Reported any technical issues to the maintenance team for prompt resolution.
- Worked closely with Slot Managers to ensure accurate accounting of all revenue generated from slots activities.
- Provided exceptional customer service while interacting with guests at the slot machines.
- Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
- Utilized effective communication skills when interacting with customers or fellow team members.
- Assisted Slot Technicians in troubleshooting and repairing slot machines.
- Assisted in training new employees in the operation of slot machines.
- Verified payout amounts for winners on the casino floor.
- Reported any suspicious behavior or violations of gaming regulations to management immediately.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Dispensed funds for machine jackpots and change for player needs.
Slot Attendant
Stratosphere Casino, Hotel & Tower
Las Vegas, Nevada
10.1996 - 01.1997
- Assisted guests with slot machine operations and game inquiries.
- Monitored gaming areas for compliance with regulations and policies.
- Provided excellent customer service to enhance guest experiences.
- Maintained cleanliness and functionality of slot machines and gaming areas.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Greeted customers and provided them with information about the gaming machines.
- Dispensed funds for machine jackpots and change for player needs.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Verified the age of customers to ensure they were old enough to play slot machines.
Education
High School Diploma -
TAYABAS WESTERN ACADEMY
CANDELARIA QUEZON, PHILIPPINES04-1982
Some College (No Degree) - Civil Engineering
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
MANILA, PHILIPPINESSkills
- Slot machine operations
- Gaming regulations
- Compliance monitoring
- Staff supervision
- Customer service
- Conflict resolution
Accomplishments
EXEMPLARY TEAM PLAYER AWARD - 02/01/2007
Certification
- GAMING LICENSE
- ALCOHOL CARD
Languages
English
Professional
TAGALOG
Professional
REASON FOR LEAVING:
- JOB POSITION WAS ELIMINATED DUE TO WORKFORCE REDUCTION.
Timeline
Slot Shift Manager
Stratosphere Casino, Hotel & Tower
01.2014 - 02.2025
Assistant Slot Shift Manager
Stratosphere Casino, Hotel & Tower
01.2012 - 01.2014
SLOT DUAL-RATE SUPERVISOR
Stratosphere Casino, Hotel & Tower
01.2006 - 01.2014
Slot Floor Person
Stratosphere Casino, Hotel & Tower
01.1997 - 01.2006
Slot Attendant
Stratosphere Casino, Hotel & Tower
10.1996 - 01.1997
High School Diploma -
TAYABAS WESTERN ACADEMY
Some College (No Degree) - Civil Engineering
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
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