Shaun Miller
Las Vegas,NV
Summary
Assertive Slot Manager committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of slot machines with proven history of identifying and mitigating suspicious behavior.
Overview
10
10
years of professional experience
Work History
Senior Slot Manager
Cosmopolitan Of Las Vegas
Las Vegas, NV
10.2023 - Current
- Enhanced performance of newly hired Slot Attendants through training and monitoring.
- Maintained adherence to all applicable state and federal gaming regulations.
- Established a positive culture by fostering strong relationships and consistently providing positive feedback.
- Enhanced operational efficiency and customer satisfaction through close collaboration with department managers.
Senior Manager Slot Ops
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
11.2022 - 10.2023
- Department leader in day to day operations and casino activities.
• Promote a positive culture across the property by building strong relationships and providing positive feedback.
• Consistently deliver and reinforce the S.H.O.W Service Basics through feedback, coaching, skill building and recognition.
• Work closely with a variety of department managers to ensure total customer satisfaction and operational efficiency.
• Collaborate with other shift managers to determine productivity strategies
• Hiring manager
• Recognition Council member
• Gaming Cross Functional Learning program participant
Sr Mgr Slot Operations
Luxor Las Vegas
Las Vegas, NV
11.2021 - 11.2022
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Resolved customer complaints and payout errors.
- Addressed patron complaints and quickly payout errors and disputes.
- Built network of peer and professional contacts, sharing knowledge and gaining insights
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Assisted with recruitment, interviewing and onboarding new employees.
ASSISTANT SLOT MANAGER
Luxor Las Vegas
Las Vegas, NV
09.2021 - 11.2022
- Strengthened engagement and customer loyalty with relationship-building techniques
- Established work schedules and station arrangements for daily shifts.
- Resolved customer complaints and payout errors.
- Addressed patron complaints and quickly payout errors and disputes.
SLOT OPERATIONS SUPERVISOR
Pechanga Resort & Casino
11.2014 - 09.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders
- Directed all day-to-day operations of slot facility to provide safe and enjoyable guest experience
- Managed scheduling for 80 employees to optimize productivity.
Skills
- Assertive Slot Manager committed to keeping casino operations running smoothly and
- Maintaining high-level guest satisfaction Excellent command of slot machines with proven
- History of identifying and mitigating suspicious behavior
- Staff supervision
- Customer relationship management
- Knowledge in Patron, Advantage Monitor
- Word, Excel
- Policy/program development
- Performance improvements
- Supervision and training
- Employee development
- Team building
References
References available upon request.
Timeline
Senior Slot Manager
Cosmopolitan Of Las Vegas
10.2023 - Current
Senior Manager Slot Ops
Mandalay Bay Resort & Casino Las Vegas
11.2022 - 10.2023
Sr Mgr Slot Operations
Luxor Las Vegas
11.2021 - 11.2022
ASSISTANT SLOT MANAGER
Luxor Las Vegas
09.2021 - 11.2022
SLOT OPERATIONS SUPERVISOR
Pechanga Resort & Casino
11.2014 - 09.2021
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