Maria Perez Casas
Brownsville,TX
Summary
Experienced patient service representative with 5 years in clinic scheduling, insurance verification, and patient registration. Known for clear communication, strong attention to detail, and courteous front-desk support.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Customer Service Representative
Su Clinica Familiar
Brownsville , TX
07.2014 - 12.2019
- Answered patient calls at family clinic with courteous, clear communication.
- Responded to customer inquiries, delivering accurate information on products and services to support informed decisions.
- Scheduled medical appointments using a clinic scheduling system.
- Verified insurance coverage and patient eligibility for services.
- Registered new patients and updated demographic records.
- Resolved patient concerns at front desk, enhancing satisfaction and clarity. at front desk with professionalism.
- Coordinated daily patient flow across Su Clinica Familiar departments, ensuring efficient service delivery.
Patient Registrar Representative
CalvertHealth Medical Center
Prince Frederick, Maryland
02.2007 - 06.2014
- Registered patients across CalvertHealth Medical Center admissions and outpatient services.
- Verified demographics, insurance, and eligibility in registration systems.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Processed emergency, inpatient, and outpatient registration with accuracy.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Collected signatures for consent, financial, and HIPAA forms.
- Coordinated with nursing, billing, and scheduling teams on patient access needs.
- Reviewed referrals, orders, and authorizations for completed intake.
- Answered patient questions about registration, coverage, and hospital procedures.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Trained new employees on proper use of registration systems and processes.
- Facilitated understanding by translating important documents between English and Spanish. from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Education
Some College (No Degree) - Computer Office Specialist
Careers Centers of Tx
TXSkills
- Patient registration
- Insurance verification
- Clinic scheduling
- Patient flow coordination
- Scheduling systems
- Patient intake
- Call management
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Su Clinica Familiar
07.2014 - 12.2019
Patient Registrar Representative
CalvertHealth Medical Center
02.2007 - 06.2014
Some College (No Degree) - Computer Office Specialist
Careers Centers of Tx