Maria Pickering
Lake View,NY
Summary
Patient-focused Medical Director offering more than 16 years of expertise in multiple Specialties of medicine. Business-savvy and accomplished in driving growth when leading interdisciplinary teams and continuously improving delivery of care. Prepared to bring leadership, talent and expertise to growing healthcare organization.
Overview
16
16
years of professional experience
Work History
Director of Practice Administration
Roswell Park Comprehensive Cancer Center
Orchard Park, NY
08.2021 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed staff, financials and key performance indicators to facilitate business operations.
Clinical Operations Manager
General Physicians, PC
Buffalo, NY
10.2016 - 08.2021
- Provided training to staff members on proper implementation of approved policies and procedures related to land management operations.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Collaborated closely with team members to keep projects on track and meet anticipated deadlines.
- Developed and implemented policies, procedures, and standards for patient services to ensure quality care.
- Analyzed data from surveys regarding customer satisfaction with regards to patient services.
- Coordinated with physicians, nurses, and other staff members to ensure optimal patient care.
Practice Manager
General Physicians, PC
Buffalo, NY
10.2016 - 03.2018
- Developed and maintained daily operations procedures to ensure efficiency.
- Analyzed financial data regularly to detect potential problems or discrepancies.
- Provided support and training to team members in order to enhance their skillsets.
- Ensured compliance with safety regulations and company policies at all times.
- Implemented new policies, processes and systems to improve operational effectiveness.
- Monitored workflow of staff members and ensured that all tasks were completed on time.
Office Manager
Southtowns Asthma & Allergy
Hamburg, NY
01.2008 - 08.2016
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Ensured that employees followed established safety protocols at all times.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
Education
ACMPE -
Medical Group Management Association (MGMA)
05-2024
Lean Six Sigma Green Belt -
Lean Six Sigma
Buffalo, NY10-2020
Certified Medical Office Manager - Medical Office
Practice Management Institute
03-2017
Associate of Arts - Business Administration And Management
Hilbert College
Hamburg, NY05-1989
Skills
- Attention to Detail
- Integrity
- Adaptability/Flexibility
- Entrepreneurial Spirit
- Analytical Thinking
- Leadership
- Dependability
- Strategic Planning
- Achievement
- Time Management
- Independence
References
References available upon request.
Timeline
Director of Practice Administration
Roswell Park Comprehensive Cancer Center
08.2021 - Current
Clinical Operations Manager
General Physicians, PC
10.2016 - 08.2021
Practice Manager
General Physicians, PC
10.2016 - 03.2018
Office Manager
Southtowns Asthma & Allergy
01.2008 - 08.2016
ACMPE -
Medical Group Management Association (MGMA)
Lean Six Sigma Green Belt -
Lean Six Sigma
Certified Medical Office Manager - Medical Office
Practice Management Institute
Associate of Arts - Business Administration And Management
Hilbert College
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