Maria Picone

• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Organized sales area and work station to showcase products and boost sales.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Completed safety training and certifications to minimize risk of infection or injury to customers.

• Completed patient referrals to other medical specialists.
• Learned and adapted quickly to new technology and software applications.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Helped patients complete necessary medical forms and documentation.
• Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
• Received and routed laboratory results to correct clinical staff members.
• Adhered to strict HIPAA guidelines to protect patient privacy.

(also worked at Simply Swank from December 2022- November 2023 after obtaining cosmetology license)

• Streamlined check-in process for clients, reducing wait times and increasing overall efficiency.
• Participated in regular staff meetings to discuss improvements or changes to spa operations.
• Managed front desk by answering phones, scheduling appointments, and greeting guests.
• Processed payments accurately, ensuring smooth transactions with minimal errors.
• Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Gained strong leadership skills by managing projects from start to finish.
• Excellent communication skills, both verbal and written.
• Coordinated staff schedules efficiently, covering absences or breaks without compromising service quality.