Maria Ponce
Holts Summit,MO
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated college student seeking to learn more about dentistry to gain hands-on experience. Outgoing and friendly with a strong drive to succeed.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Central Bank
Jefferson City, MO
08.2022 - Current
- Answering incoming calls from customers needing assistance in a variety of areas.
(Answering questions, giving explanations, and solving problems for customers.) - Fulfill customer service functions.
- Complete special projects as assigned.
- Remaining calm and professional in stressful circumstances and effectively in finding solutions.
- Providing excellent customer service to resolve customer complaints and financial needs on time.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shift Leader
Pancheros Mexican Grill
Jefferson City, MO
04.2021 - 04.2023
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Tracked project schedules and encouraged teams to complete tasks on time.
- Communicated effectively with other shift leaders within the organization regarding staffing needs or operational issues.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2021
Associate of Arts - Liberal Arts And General Studies
Moberly Area Community College
Columbia, MOSkills
- Customer Service
- Team Development
- Multi-Task Management
- Positive and Professional
- Product Sales
- Problem-Solving
- Work Ethic
- Bilingual
Languages
Spanish
Native/ Bilingual
Affiliations
- Gym.
- Weight Lifting.
- Dancing Academy.
References
References available upon request.
Timeline
Customer Service Representative
Central Bank
08.2022 - Current
Shift Leader
Pancheros Mexican Grill
04.2021 - 04.2023
High School Diploma -
Jefferson City High School
Associate of Arts - Liberal Arts And General Studies
Moberly Area Community College
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